Technical Center Assistant - Bibliotech PT - C

Bexar County; Texas; On-site; USD 17,000 - 25,000; Part time

Job summary

Bibliotech PT in Bexar County seeks a part-time Technical Center Assistant to provide customer support for center hardware and software, help maintain study spaces, and support events and reservations. You will assist patrons, conduct tours, and deliver educational programs under supervision.

The ideal candidate has a high school diploma or GED with related coursework or experience, strong communication, and basic troubleshooting skills. Weekend availability may be required.

Qualifications

• High School or GED with related coursework or experience.
• Knowledge of word-processing, spreadsheets, databases; basic troubleshooting.
• Ability to provide excellent customer service to diverse patrons.

Responsibilities

• Open/close the center and maintain study spaces.
• Assist patrons with hardware/software usage and basic troubleshooting.
• Provide library center tours and educational presentations.
• Support event setup/breakdown and center reservations.
• Answer phones and respond to general inquiries.
• Maintain supplies and perform other duties as required.

Skills

Customer service

Hardware troubleshooting

Computer literacy

Communication skills

Education

High School diploma or GED

College-level coursework or experience in CS/IS or related field

Tools

Word processing

Spreadsheet software

Database software

Internet applications

Job description

Technical Center Assistant – Bibliotech PT – C Pay Rate Min to Mid Range Time Type Part time

Under direct supervision, is responsible for providing customer support services to residents of Bexar County on the use of computers, printers, copy machines, and other equipment and devices; opens and closes the Center, cleans and maintains the Center to include study spaces and meeting rooms, and provides administrative assistance when needed; performs related duties as required.

Duties and Responsibilities:

• Ensures computer labs are open and closed per operating and reservation schedules
• Assists customers with the use of Center’s supported hardware and software applications
• Conducts library tours for visitors
• Conducts educational presentations to school and community groups
• Assist with location set-up and break-down at community events to enhance enrollment and inform patrons of available services
• Performs basic troubleshooting of Center’s supported hardware, software, printers, and copy machines; Escalates hardware, software, printers, and copy machines malfunctions to the appropriate County department(s) or vendor(s)
• Enforces Center’s policies and procedures
• Cleans and maintains the Center and its equipment
• Maintains the Center’s reservation schedule
• Answers telephones and processes voice mail messages
• Responds to general questions regarding the Center and services offered
• May order and maintain supplies
• Performs other duties as required

Minimum Qualifications:

• High School or General Education Development (GED) certificate, supplemented by college-level course work or experience in Computer Science, Information Systems or a closely related field, and one year customer support or office experience; or an equivalent combination of education and experience.
• Good knowledge of word-processing, spreadsheet, and database software packages; basic knowledge of troubleshooting hardware and software problems; knowledge of Internet applications.
• Ability to provide excellent customer service to a diverse client base; ability to provide basic technical support and problem solving assistance to users to facilitate the use of personal computer systems, printers, copy machines, and other equipment and devices; ability to recognize problems and recommend solutions; ability to work independently; ability to accurately enter data and file information; ability to communicate effectively, both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, County employees, outside agencies, service providers, vendors and the general public.
• May be required to work more than 40 hours during the workweek; must be able to work weekends.
• Must have valid driver’s license, motor vehicle liability insurance and personal injury insurance.
• Must secure and maintain a favorable background investigation.
• Must clear a pre-employment physical and a pre-employment drug screen test.
• Bi‑lingual Spanish language preferred, but not required.

Working Environment and Physical Demands:

• Constantly working in indoor conditions
• Occasionally moves items weighing up to 5-10 pounds
• Occasionally moves about the office
• Frequently communicates with others; must be able to exchange accurate information
• Constantly operates a computer and other office productivity machinery
• Positions self to perform essential functions
• Must be able to remain in a stationary position

Working With Bexar County

Bexar County offers employees a competitive salary, retirement, and benefits. Many employee benefits are available to an employee’s spouse/plus one qualifying adult and dependent child(ren). Employee benefits are strategically designed to support an employee and family, work/life balance. Employee Benefits | Bexar County, TX - Official Website

Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity. We are committed to providing equal opportunity for protected veterans and individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Are you looking to join a team that values respect, integrity, teamwork, accountability, and excellence? Become one of our 5,000+ public servants committed to building a better community through quality services.

With nearly 5,000 employees from diverse backgrounds and disciplines, Bexar County offers a wide range of opportunities. Our 18 locations and campuses throughout the county jurisdiction are testament to our expansive reach. As public servants, Bexar County employees are dedicated to enhancing our community through exceptional service. Join us and become part of an organization that values accountability, professionalism, and innovation, all while striving for excellence in service. At Bexar County, we are committed to fostering a positive work environment that emphasizes reciprocity, professional growth, and a healthy work/life balance. This mutual commitment is evident in the strong bonds we maintain with our employees, even into their retirement.