Public Safety Dispatcher - C

Bexar County; Texas; On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Retirement benefits

Work/life balance

Job summary

Bexar County PA is looking for a Public Safety Dispatcher to operate multiple radio and CAD systems, handle emergency and non-emergency calls, and coordinate fire/EMS responses in unincorporated Bexar County.

The role requires a high school diploma or GED, a 40 wpm typing speed, and licensing in TCOLE Telecommunicator within one year. Shift work and strict background checks are standard parts of the job.

Qualifications

• High School Diploma or GED.
• Typing at least 40 wpm with minimal errors; typing test may be administered.
• Must pass psychological and background screening.
• TCOLE Telecommunicator License or license within 1 year of employment.
• Must be available 24/7 including weekends and holidays.

Responsibilities

• Answer emergency and non-emergency calls and route to appropriate dispatchers.
• Enter call details into CAD and prioritize calls for service.
• Dispatch for fire departments and coordinate EMS responses.
• Maintain location and status logs for responders.
• Assist training of new dispatchers and maintain equipment.

Skills

Typing 40 wpm

Attention to detail

Ability to work under pressure

Public safety awareness

Education

High School Diploma or GED

Tools

CAD

RMS

CIJS

Job description

Job Title Public Safety Dispatcher - C Pay Rate Min to Mid Range $23.75 - $27.91 Time Type Full time

Under general direction, Operates telecommunication equipment such as a 800MHz Trunked Radio System, VHF Conventional Radio System, Computer Aided Dispatch (CAD) System, Criminal Integrated Justice System (CIJS), Records Management System (RMS), Computer Telephony 9-1-1 and Mapping System, hearing impaired teletype and digital logging recorder

Duties and Responsibilities

• Answers emergency and non-emergency calls from the general public and routes calls to other public safety agency dispatchers as needed
• Enters call subject matter into computer and prioritizes calls for service
• Enters all pertinent information regarding all calls for service into the Computer Aided Dispatch (CAD) system
• Dispatches for all fire departments in unincorporated Bexar County for medical and fire responses
• Maintains the location of all Fire Department, Fire Marshal and Office of Emergency Management personnel
• Assigns call requests as a single service (law enforcement or fire/EMS) dispatcher over a two-way radio to law enforcement responders or fire/EMS responders in vicinity to investigate incident or provide assistance
• Responds to requests for information regarding CAD incident numbers, case numbers, arrival times, citizen addresses and other Public Safety Communications information
• Researches law enforcement databases to verify information on individuals, such as driver’s license validity, existence of protective orders, missing person stolen/recovered vehicle, warrants, vehicle registration and criminal history
• Maintains public safety responder location and en route status logs
• Assists training new employees in procedures for dispatching, radio communications, notification of proper personnel, operation of telecommunication equipment, documentation of calls and other related procedures
• Performs related duties as required

Minimum Qualifications

• Graduation from High School or a General Education Development (GED) certificate
• Skill in operating telecommunication equipment; skill in determining type and seriousness of calls
• Skill to type 40 wpm with no more than 7 errors; Requires recent typing test; application will not be reviewed until typing test results are received (Typing tests may be administered by Department, Human Resources or Workforce Solutions Alamo Career Centers)
• Ability to pay attention to detail, cooperate with others, maintain composure, control anger, and avoid aggressive behavior, even in very difficult situations; must have the ability to take on responsibilities and challenges; ability to lead, accept criticism, and deal calmly and effectively under high stress situations; ability to maintain effective working relationships with coworkers, Department/Division Heads, County employees, government agencies and the general public
• Must have a TCOLE Telecommunicator License or successfully pass the TCOLE Telecommunicator Licensing Exam within one (1) year from employment date
• Must pass a psychological exam
• Must possess a valid driver's license
• Must secure and maintain a favorable background investigation by the Bexar County Sheriff's Office or Bexar County Fire Marshal’s Office
• Must obtain Texas Law Enforcement Telecommunications System (TLETS) Certification within one (1) year of employment
• Must secure and maintain access to TLETS
• Must clear a pre-employment physical and a pre-employment drug screen test
• Must be available 24-hours a day, 7 days a week, unless on approved leave or by authorization
• Must work weekends, holidays and perform shift work
• May work more than 40 hours during the workweek

Working Environment and Physical Demands

• Constantly working in indoor conditions; high call volume, fast paced and stressful call center environment
• Occasionally moves items weighing up to 15 pounds
• Occasionally moves about the office
• Frequently communicates with others; must be able to exchange accurate information
• Constantly operates a computer and other office productivity machinery
• Positions self to perform essential functions
• Must be able to remain in a stationary position

Employee Benefits

• Bexar County offers employees a competitive salary, retirement, and benefits.
• Many employee benefits are available to an employee’s spouse/plus one qualifying adult and dependent child(ren).
• Employee benefits are strategically designed to support an employee and family, work/life balance.
• Employee Benefits | Bexar County, TX - Official Website

Equal Opportunity Employer

Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.

We are committed to providing equal opportunity for protected veterans and individuals with disabilities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Are you looking to join a team that values respect, integrity, teamwork, accountability, and excellence? Become one of our 5,000+ public servants committed to building a better community through quality services.

With nearly 5,000 employees from diverse backgrounds and disciplines, Bexar County offers a wide range of opportunities. Our 18 locations and campuses throughout the county jurisdiction are testament to our expansive reach.

As public servants, Bexar County employees are dedicated to enhancing our community through exceptional service.

Join us and become part of an organization that values accountability, professionalism, and innovation, all while striving for excellence in service. At Bexar County, we are committed to fostering a positive work environment that emphasizes reciprocity, professional growth, and a healthy work/life balance. This mutual commitment is evident in the strong bonds we maintain with our employees, even into their retirement.