Clerk - Outreach Services - Grant Funded

Bexar County PA; United States; On-site; USD 24,000 - 28,000; Full time

Job summary

Bexar County is seeking a Clerk - Outreach Services (Grant Funded) to warmly greet visitors, share program information, and assist the public. This full-time role involves preparing case files, scheduling appointments, and entering client data into our systems.

Under supervision you will support eligibility processes, refer clients to services, and help compile data for reports. Bilingual English/Spanish is preferred.

Qualifications

• High School diploma or GED; 2 years clerical experience.
• Knowledge of general office procedures.
• Accurate data entry and filing.
• Ability to communicate with diverse groups with tact.

Responsibilities

• Greet visitors and provide program eligibility information.
• Collect documents, review applications and prepare case folders.
• Refer applicants to public service agencies.
• Schedule appointments for program applicants and clients.
• Enter client information into database.
• Compile data for periodic reports.
• Respond to general questions and route calls.
• Perform other duties as required.

Skills

Customer service

Data entry

Office procedures

Communication

Bilingual (English/Spanish)

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Clerk - Outreach Services (Grant Funded)

Pay: $17.55 - $20.18 per hour

Time Type: Full time

Summary: Under direct supervision, responsible for greeting visitors and providing program information to the public; prepares case files and schedules appointments; enters client information into database; and provides services to Bexar County constituents.

Description: Under direct supervision, responsible for greeting visitors and providing program information to the public; prepares case files and schedules appointments; enters client information into database; and provides services to Bexar County constituents.

Duties and Responsibilities

• Greets visitors and provides program eligibility information
• Collects eligibility documents, reviews applications and prepares case folders for new clients
• Refers applicants and clients to other public service agencies
• Schedules appointments for program applicants and clients
• Enters client information into database
• Compiles client and program data for periodic and statistical reports
• Responds to general questions; works on case files; answers telephone, routes calls and takes messages
• Performs other duties as required

Minimum Qualifications

• High School or General Education Development (GED) certificate, and two (2) years general office/clerical experience; or an equivalent combination of education and experience
• Knowledge of general office procedures
• Skill in operating personal computer, typewriter and basic office equipment
• Ability to effectively respond to questions and complaints; ability to communicate effectively with diverse groups of individuals utilizing tact and diplomacy
• Ability to accurately enter data and file information
• Ability to understand and follow verbal and written instructions
• Ability to perform basic mathematical calculations
• Ability to effectively respond to hostile, abusive or irrational individuals
• Ability to maintain records and compile and organize reports
• Ability to establish and maintain effective working relationships with co-workers and the general public
• Must secure and maintain a favorable background investigation and clearance
• Must clear a pre-employment physical and a pre-employment drug screen test
• May be required to work more than 40 hours during the workweek
• May be required to work weekends

Preferred Qualifications

• Bilingual in English and Spanish

Working Environment and Physical Demands

Working conditions are primarily indoors. Occasionally moves items weighing up to 5-15 pounds. Occasionally moves about the office. Frequently communicates with others; must be able to exchange accurate information. Constantly operates a computer and other office productivity machinery. Positions self to perform essential functions. Must be able to remain in a stationary position.

Employee Benefits

Bexar County offers employees a competitive salary, retirement, and benefits. Many employee benefits are available to an employee's spouse/plus one qualifying adult and dependent child(ren). Employee benefits are strategically designed to support an employee and family, work/life balance.

Equal Opportunity Statement

Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity. We are committed to providing equal opportunity for protected veterans and individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Company Culture

Are you looking to join a team that values respect, integrity, teamwork, accountability, and excellence? Become one of our 5,000+ public servants committed to building a better community through quality services.

About Bexar County

With nearly 5,000 employees from diverse backgrounds and disciplines, Bexar County offers a wide range of opportunities. Our 18 locations and campuses throughout the county jurisdiction are testament to our expansive reach. As public servants, Bexar County employees are dedicated to enhancing our community through exceptional service. Join us and become part of an organization that values accountability, professionalism, and innovation, all while striving for excellence in service. At Bexar County, we are committed to fostering a positive work environment that emphasizes reciprocity, professional growth, and a healthy work/life balance. This mutual commitment is evident in the strong bonds we maintain with our employees, even into their retirement.