Technical Call Center Leader – Appliance Support

LG Electronics; Huntsville (AL); On-site; USD 107,000 - 120,000; Full time

Benefits offered by this job

No-cost medical & dental benefits

401(k) with company matching

Generous paid time off

Short-term incentives

Mental health resources

Parental leave

Group life and disability insurance

Job summary

LG Electronics is seeking a Technical Call Center Manager to lead technical support operations for LG appliances. You will ensure field technicians and internal teams have the information and guidance needed for timely repairs, maintain technical product knowledge, and communicate with internal teams and partners.

The role requires strong leadership, clear communication, and a deep understanding of appliance repair concepts, including sealed systems, refrigeration, and electronics.

Qualifications

• Minimum of associate’s degree or technical training in appliance/technical related field.
• High level of PC knowledge such as MS Office and excellent written and oral communication.
• Minimum of 10 years’ working experience in consumer electronics and/or appliance fields.
• High level of mechanical and electrical concepts; knowledge of sealed system repair.
• Travel less than 10%.

Responsibilities

• Review Return Authorization (RA) cases daily and share with HQ by email.
• Review TV module PA cases daily and approve or reject.
• Review CEP cases daily and notify related team.
• Manage TCC agents’ schedule, PTO and shifts including Saturdays.
• Arrange training and service riding plans for TCC agents.
• Lead weekly meetings and share technical updates with all TCC agents.
• Respond to escalated technical inquiries from various teams.
• Analyze operations to improve performance and skill.
• Assist external departments and factory personnel on repair/quality issues.
• Maintain up-to-date knowledge of products and industry standards.
• Provide weekly and monthly reports.

Skills

MS Office proficiency

Excellent communication

Mechanical & electrical concepts

Sealed system repair

Travel <10%

Education

Associate’s degree or technical training in appliance/technical field

Job description

LG Electronics is seeking a Technical Call Center Manager to lead technical support operations for LG appliances. You will ensure field technicians and internal teams have the information and guidance needed for timely repairs, maintain technical product knowledge, and communicate with internal teams and partners.

The role requires strong leadership, clear communication, and a deep understanding of appliance repair concepts, including sealed systems, refrigeration, and electronics.