Technical Business Systems Manager

Solution Partners, Inc.; Lake Forest (IL); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Solution Partners, Inc. is looking for a Technical Business Systems Manager with extensive Microsoft Dynamics 365 CRM experience to own the CRM environment and lead a small team. The role combines hands-on administration, configuration, and development with strategic direction for the CRM function.

You will work in a hybrid model at Lake Forest, IL, and partner with the development team on enhancements while leveraging AI tools to accelerate requirements gathering and prototyping.

Qualifications

• Extensive experience with Dynamics 365 CRM.
• Hands-on management of a CRM platform and a small team.
• Experience with customization, configuration, and integrations.

Responsibilities

• Owns the Dynamics 365 CRM environment and provides hands-on support, configuration and development.
• Leads a small team (1–2 direct reports) and collaborates with the development team on complex enhancements.
• Sets direction and standards for the CRM function and aligns with AI-driven requirements and prototyping.

Skills

Dynamics 365 CRM

Team leadership

CRM integration

Stakeholder collaboration

Job description

Technical Business Systems Manager - Dynamics 365 CRM

Location: Lake Forest, IL.

Hybrid. 4 days on site to start, then shifting 3 days on site.

Salary + Bonus.

We're searching for a Technical Business Systems Manager with extensive experience with D365. The Technical Business Systems Manager owns client's customized Microsoft Dynamics 365 CRM environment, which powers their business from origination through booking. This is a hands-on management role: You will lead a small team of 1-2 direct reports while personally providing support, administration, configuration, integration, and development for the platform. The ideal candidate is a deep Dynamics 365 practitioner, someone who can administer and extend the system directly, build and maintain custom web resources and form logic, manage integrations and data flows, and partner with their development team on more complex enhancements. You''ll set direction and standards for the CRM function while staying close to the work yourself. Our client is an AI-first organization. They always start with AI to build the foundation - using AI tools (such as Claude) to accelerate requirements gathering, documentation, prototyping, and configuration logic is core to how this role and this team operate. This permanent opportunity will be hybrid in Lake Forest, IL.