Technical Business Analysts

TechDigital Group; Hartford (CT); On-site; USD 80,000 - 100,000; Full time

Job summary

A technology solutions provider in Hartford, CT seeks a Technical Business Analyst to define product features for virtual assistants. The candidate will align business requirements with technical solutions, document data interfaces, and collaborate with Technical Leads for successful chatbot integrations. Proficiency in process flow software, API interfaces, and integration tools is essential. Excellent communication skills and a collaborative mindset are needed for this role.

Qualifications

• 7+ years of experience in a Technical Business Analyst role.
• Proficient with process flow software like LucidChart or Visio.
• Knowledge of API interfaces essential for conversational dialog.

Responsibilities

• Align business needs with technical solutions.
• Define and document data interfaces.
• Collaborate with Technical Leads for chatbot integrations.

Skills

Professional experience in software industry

Proficient with process flow software

Knowledge of API interfaces

Experience with API integration tools

Excellent written and verbal communication skills

Ability to work collaboratively

Tools

LucidChart

Visio

Postman

Swagger

Job description

Job Description:

Seeking a Technical Business Analyst to help realize the product features for virtual assistants (agents) to support members and providers by accessing timely, accurate health insurance answers across digital channels.

In this role you will be responsible for aligning the business needs and technical solutions with a focus on defining and documenting data interfaces, injecting technical logic into conversation flows and collaborating closely with Technical Leads to ensure successful chatbot integrations.

Top Skills:

• 7+ years of professional experience in the software industry, in a Technical Business Analyst role
• Proficient with process flow software such as LucidChart and/or Visio
• Knowledge of API interfaces required to support conversational dialog
• Experience with API integration tools such as Postman or Swagger, or similar tools
• Highly motivated, independent worker with a pulse on industry trends and best practices.
• Excellent written and verbal communication skills
• Ability to work collaboratively in a highly matrixed environment.