Technical Business Analysts

University of Utah; Campus (IL); On-site; USD 60,000 - 66,000; Full time

Benefits offered by this job

Retirement plan

Medical coverage

Tuition reduction

Job summary

University of Utah's Clinical and Translational Science Institute seeks an entry-level Technical Business Analyst I to join the Biomedical Informatics Core. The role supports BMIC service desk operations, documents SOPs, and helps researchers with informatics solutions while ensuring data integrity and regulatory compliance.

You will grow in a dynamic team, handling front-line support, project operations, and testing of solutions for investigator teams, with opportunities to learn REDCap and

Qualifications

• 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
• Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.
• This is an Entry-Level position in the General Professional track.

Responsibilities

• Provide production support for incident resolution and change requests for service recharge projects.
• Coordinate day-to-day application operations and service desk support.
• Follow, develop and maintain user-facing documentation and internal SOPs.
• Implement and manage change control and quality assurance processes.
• Support project operations by gathering and documenting business requirements.
• Configure, test, and deploy informatics solutions for investigator teams and investigator-initiated projects.
• Assist in implementing and supporting research workflows using tools such as REDCap and OpenSpecimen.
• Promote best practices in data management, including data integrity, security, and compliance with regulatory standards.

Skills

REDCap data management

Atlassian Service Desk

Service Now

Salesforce

Database management

Job description

Announcement

Details

Open Date

Open Date 08/13/2026

Requisition Number

Requisition Number PRN45918B

Job Title

Job Title Technical Business Analysts

Working Title

Working Title Technical Business Analyst I

Career Progression Track P00

Track Level P1 - Entry Level Pro

FLSA Code

FLSA Code Computer Employee

Patient Sensitive Job Code?

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time?

Full Time or Part Time? Full Time

Shift

Shift Day

Work Schedule Summary

Business hours, arranged with supervisor

VP Area

VP Area U of U Health - Academics

Department

Department 01271 - Biomed Informatics Core CCTS

Location

Location Campus

City

City Salt Lake City, UT

Type of Recruitment

Type of Recruitment External Posting

Pay Rate Range

Pay Rate Range $60,000-$66,000

Close Date

Close Date 10/13/2026

Priority Review Date (Note - Posting may close at any time)

Job Summary

Technical Business Analyst I

The Clinical and Translational Science Institute ( CTSI ) supports a broad range of faculty researchers, data scientists, clinical coordinators and informaticists. This position works with the Clinical and Translational Science Institute Biomedical Informatics Core ( BMIC ) on the core application and data management, user services support team to provide support to research teams, internal systems and processes.

You will be part of a dynamic team that supports day-to-day operations of our BMIC service desk in collaboration with investigator teams. You’ll be able to grow your skills with new functionality and practices while supporting our researchers through our service recharge center. You’ll help create and update user facing documentation and internal standard operating procedure guides for BMIC operations and researcher projects. Implementation of change management control processes and quality assurance process management are required. The most successful candidates will bring curiosity and drive to help researchers with the wide variety of solutions the BMIC offers. The Technical Business Analyst, I position supports front line service desk support as the primary function, provides clear support following BMIC standard operating procedures, and provides investigator operational support for BMIC services as assigned.

Additionally, this position will assist in support for project operations of the BMIC to collect, clarify, and document business requirements. He/she is also responsible for configuring, debugging, testing, and implementing the designed solution for assigned projects.

Click here to learn more about the CTSI .Learn more about the fantastic benefits provided to University of Utah Employees including generous retirement contribution, comprehensive medical coverage, tuition reduction, and more.

Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.

This is an Entry-Level position in the General Professional track.

Reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support an organization’s application systems. Consults with users to identify current operating procedures and to clarify program objectives. May be expected to write documentation to describe program development, logic, coding, and corrections. Writes manual for users to describe installation and operating procedures.

Key Responsibilities

• Provide production support for incident resolution and change requests for service recharge projects.
• Coordinate day-to-day application operations and service desk support.
• Follow, develop and maintain user-facing documentation and internal SOPs.
• Implement and manage change control and quality assurance processes.
• Support project operations by gathering and documenting business requirements.
• Configure, test, and deploy informatics solutions for investigator teams and investigator-initiated projects.
• Assist in implementing and supporting research workflows using tools such as REDCap and OpenSpecimen.
• Promote best practices in data management, including data integrity, security, and compliance with regulatory standards.

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

Technical Business Analyst, I: Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.

Preferences

Technical Skills

• Experience with REDCap data management and project configurations or other electronic data management systems in a research setting.
• Experience with Atlassian Service Desk, Service Now, Salesforce, knowledge base management.
• Familiarity with database management and data wrangling techniques.
• Some experience with data processing in a translational research environment.
• Understanding of Good Clinical Practice ( GCP ) and clinical research coordination.

Analytical Skills

• Strong problem-solving abilities and attention to detail.
• Knowledge of Help Desk environments and a knack for working under pressure to reason through complex information, assess problems, and collaborate on effective solutions.

Communication and Collaboration

• Excellent communication skills to work effectively with multidisciplinary teams.
• Ability to translate technical and research requirements into practical solutions.
• Collaborative mindset to support internal operations and service units.
• Ability to manage multiple priorities in a fast-paced environment.
• Minimum 2 years of experience in customer service or service management.

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page. Online reports may be submitted at https://oeo.utah.edu https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.