Technical Business Analyst Intern

Delta Dental group; Johnston, Northern (IA, KY); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Delta Dental of Iowa is seeking a Technical Business Analyst Intern for Summer 2027 in Johnston, IA. You will work with a technology team to elicit requirements, document requests, and test development updates, contributing practical ideas to real-world projects.

The role emphasizes collaboration across business and technology teams with hands-on learning. Gain experience in process documentation, data analysis, and exploring AI-enabled tools while supporting mission-driven health services and

Qualifications

• Pursuing a degree in MIS, Business Administration, CS or related field.
• Minimum 3.0 GPA (verified by transcript).
• Proficient in Microsoft Office and strong written/verbal communication.

Responsibilities

• Collaborate with business and technical teams to elicit and document requirements.
• Test development updates and verify results against acceptance criteria.
• Create and maintain business process documents and diagrams using Visio/Office tools.
• Support internship program goals and participate in leadership activities.
• Engage with data to answer business questions and understand workflows.

Skills

Requirements elicitation

Documentation

Communication

Analytical thinking

Team collaboration

Microsoft Office

Education

Undergraduate MIS/Business/CS

GPA 3.0

Current enrollment

Tools

Visio

Microsoft Word

Excel

Job description

Description

Come Smile with Us!

Join Delta Dental of Iowa during Summer 2027 as a Technical Business Analyst Intern, where you will work alongside a talented Technology team to elicit requirements and test development updates. You will meet with business representatives to understand requests and document them; work with the technical team on how it might be accomplished; then test once developed. This hands-on role offers an immersive learning experience, giving you the opportunity to contribute innovative ideas to real world projects, troubleshoot and solve technical challenges, and apply technologies, including emerging AI-enabled solutions, to support business goals. You will gain meaningful experience in a collaborative environment where your work will have visible impact on our business and the communities we serve.

Seeking candidates available to start on May 19, 2027 to work full time during the summer. Work hours are primarily Monday through Friday, 8:00 a.m. to 5:00 p.m. This temporary, hybrid position is located in Johnston, Iowa.

Learn why Eli enjoyed being a Delta Dental Intern.

Why Delta Dental of Iowa?

For your smile. For your health. For your community.

At Delta Dental of Iowa, we’re more than just a dental and vision insurance company. Improving health and wellness is at the center of everything we do. As a not-for-profit, we aim to build stronger communities by investing in actions that promote and improve health. Delta Dental of Iowa invests 40% of our dollars directly back into the communities we serve.

Come see why we are passionate about "Bringing Smiles" to our customers. Our team enjoys competitive pay and benefits, an awesome "One Team" approach, and a company culture that fosters "Exceptional Quality Service" and "Leadership at All Levels." Together, we can make a difference - not only in Iowa but across the country.

Learning Objectives:

• Collaborate effectively with both business and technical teams, working independently and in group settings to support project goals.
• Gain hands‑on experience in prioritizing tasks and managing daily responsibilities in a dynamic work environment.
• Create and maintain documentation for business processes and technical procedures using tools such as Visio, Microsoft Word, Excel, and whiteboarding techniques. This includes writing clear descriptions, designing process flows, and producing visual diagrams.
• Explore the insurance industry, learning how business operations and technology intersect to solve real-world challenges.
• Develop problem‑solving skills, including how to identify win‑win solutions that balance stakeholder needs.
• Work with data, learning how to query and analyze information to answer business questions and understand underlying scenarios.
• Experience a professional work culture, including communication, collaboration, and workplace expectations.
• Understand the software testing lifecycle, including how to write and execute test cases, the importance of testing, and considerations for test automation.
• Demonstrate curiosity and analytical thinking by investigating unfamiliar systems or workflows. Use structured inquiry - such as asking a series of targeted questions - to uncover how a process works, identify key stakeholders, and document the end‑to‑end flow in a clear and actionable format.
• Engage in programs and networking opportunities to strengthen business acumen in the insurance industry.
• Support internship program by motivating and driving participation among intern peers to fully engage with opportunities available throughout the summer.
• Represent Delta Dental of Iowa as well as the other Delta Dental companies in a professional manner both internally and externally.
• Explore emerging technologies and their application to business processes, including opportunities to leverage automation and AI‑enabled tools to improve productivity, accuracy, and user experience.
• Maintain strict confidentiality.
• Perform other duties as assigned.

Requirements

Required

1. Undergraduate student pursuing a degree in MIS, Business Administration, Computer Science or related field.
2. Minimum 3.0 GPA (verified by transcript).
3. Current enrollment in a college or university.
4. Proficient in Microsoft Office.
5. Strong attention to detail.
6. Excellent written and verbal communication skills.
7. Strong critical thinking skills.
8. Self‑motivated to learn and ability to work independently and with diverse teams.
9. Participants will be required to submit a written analysis of project work and present a summary of analysis to leadership at the end of the program.
10. Freshman and Sophomore candidates will participate in the Insure Your Future program with specific leadership development/networking opportunities.

Preferred

• Research and data analysis skills.
• Demonstrated curiosity about emerging technologies and their potential application in business and technology environments.

Delta Dental of Iowa is an Equal Opportunity Employer that does not discriminate on the basis of race, sex, national origin, religion, age, disability and any other characteristic protected by applicable law. It is also the policy of Delta Dental of Iowa to take affirmative action to employ and to advance in employment, all persons regardless of their status as individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.