Technical Business Analyst

HireRight; Nashville (TN); On-site; USD 70,000 - 95,000; Full time

Job summary

HireRight is seeking a detail-oriented Business Analyst in Nashville to document and refine technical and operational workflows across the organization. You will interview SMEs, map processes, and translate business needs into clear requirements for software and AI-driven systems.

You’ll collaborate with product, engineering, and operations teams to ensure documentation remains accurate as systems evolve, and help standardize workflows to scale operations while maintaining compliance.

Qualifications

• 2+ years of experience as a Business Analyst or similar role.
• Strong experience documenting workflows and business processes.
• Excellent written communication and organizational skills.
• Experience in an agile environment.
• Ability to create process maps, requirements docs, and workflow diagrams.
• Comfortable communicating with technical and non-technical stakeholders.
• Strong attention to detail.
• Experience documenting legacy systems or modernization projects (preferred).
• Experience in regulated industries such as aviation, healthcare, background screening, or financial services (preferred).
• Basic understanding of APIs, integrations, databases, and software development processes.

Responsibilities

• Document technical and operational workflows across departments for software design.
• Interview SMEs, operations staff, and engineering to gather requirements.
• Create process maps, SOPs, diagrams, and workflow documentation.
• Identify inefficiencies, gaps, bottlenecks, and automation opportunities.
• Translate business processes into clear functional requirements for software/AI systems.
• Organize and maintain centralized documentation repositories.
• Collaborate with product, engineering, and operations to keep docs accurate as systems evolve.
• Support process standardization initiatives and automation projects.
• Assist backlog refinement and sprint planning with documentation input.
• Prepare executive-friendly summaries and presentations of processes and improvements.

Skills

Business Analysis

Process Documentation

Workflow Mapping

Agile / SCRUM

Stakeholder Communication

Attention to Detail

Interview SMEs

Documentation Standards

Structured Thinking

Self-Directed

Job description

About HireRight

HireRight is a leading global provider of technology-driven workforce risk management and compliance solutions. Providing comprehensive background screening, verification, identification, monitoring, and drug and health screening services for approximately 37,000 customers across the globe. HireRight offers services via a global platform that tightly integrates into customers’ human capital management systems enabling highly effective and efficient workflows for workforce hiring, onboarding, and monitoring. In 2024, HireRight screened over 60 million job applicants, employees, and contractors for our customers and processed over 120 million screens.

Overview

We are looking for a detail-oriented Business Analyst to document, analyze, and improve technical and operational workflows across our organization. This role will work closely with product managers, software engineers, operations teams, SMEs, and leadership to capture how systems and processes function today and translate that knowledge into clear documentation, workflows, requirements, and process maps.

The ideal candidate is highly organized, technically curious, and capable of understanding complex systems without needing to be a software engineer. Strong communication skills and the ability to interview stakeholders, identify gaps, and create structured documentation are critical.

This role is especially well-suited for someone who enjoys untangling operational complexity, documenting tribal knowledge, and helping organizations scale through better process clarity.

Responsibilities

• Document technical and operational workflows across multiple departments for use in software design and automation.
• Interview subject matter experts (SMEs), operations staff, and engineering teams to gather requirements and process details
• Create process maps, SOPs, swim lane diagrams, decision trees, and workflow documentation
• Analyze existing workflows to identify inefficiencies, gaps, bottlenecks, and automation opportunities
• Translate business processes into clear functional requirements for software and AI systems
• Organize and maintain centralized documentation repositories
• Work with product, engineering, and operations teams to ensure documentation remains accurate as systems evolve
• Assist with process standardization initiatives
• Support implementation of AI-driven workflow and operational automation initiatives
• Support backlog refinement, sprint planning, and prioritization activities
• Create executive-friendly summaries and presentations explaining operational processes and proposed improvements

Qualifications

• Qualifications

  • 2+ years of experience as a Business Analyst, Process Analyst, Operations Analyst, or similar role
• Strong experience documenting workflows and business processes
• Excellent written communication and organizational skills
• Experience working in an agile environment
• Experience creating:
  • Process maps
  • Requirements documentation
  • Workflow diagrams
  • User stories or operational documentation
• Ability to communicate effectively with both technical and non-technical stakeholders
• Strong attention to detail

• Preferred

  • Experience documenting legacy systems or operational modernization projects
  • Experience in regulated industries such as:
  • Aviation
  • Healthcare
  • Background screening
  • Financial services
  • Compliance-heavy environments
  • Basic understanding of APIs, integrations, databases, and software development processes

• Ideal Candidate Traits

  • Naturally curious and investigative
  • Comfortable asking detailed follow-up questions
  • Structured thinker who enjoys organizing complexity
  • Strong listening and synthesis skills
  • Able to balance precision with practicality
  • Self-directed and comfortable operating in fast-moving environments