Technical Business Analyst

Hireright,-LL; Nashville (TN); On-site; USD 65,000 - 100,000; Full time

Job summary

HireRight in Nashville is seeking a detail-oriented Business Analyst to document, analyze, and improve workflows across the organization. You will work closely with product managers, software engineers, operations teams, SMEs, and leadership to capture how systems and processes function today and translate that knowledge into clear documentation, workflows, requirements, and process maps.

The ideal candidate is highly organized, technically curious, and capable of understanding complex systems

Qualifications

• 2+ years of experience as a Business Analyst or similar role.
• Experience documenting workflows and business processes.
• Excellent written communication and organizational skills.
• Experience working in an agile environment.
• Experience creating process maps, requirements documentation, workflow diagrams, and user stories or operational documentation.

Responsibilities

• Document technical and operational workflows across multiple departments for software design and automation.
• Interview SMEs, operations staff, and engineering teams to gather requirements and details.
• Create process maps, SOPs, swim lane diagrams, decision trees, and workflow documentation.
• Analyze existing workflows to identify inefficiencies, gaps, bottlenecks, and automation opportunities.
• Translate business processes into clear functional requirements for software and AI systems.
• Organize and maintain centralized documentation repositories.
• Ensure documentation remains accurate as systems evolve and support backlog refinement.

Skills

Experience documenting workflows

Agile environment

Written communication

Interviews with SMEs

Job description

About HireRight

HireRight is a leading global provider of technology-driven workforce risk management and compliance solutions. Providing comprehensive background screening, verification, identification, monitoring, and drug and health screening services for approximately 37,000 customers across the globe. HireRight offers services via a global platform that tightly integrates into customers’ human capital management systems enabling highly effective and efficient workflows for workforce hiring, onboarding, and monitoring. In 2024, HireRight screened over 60 million job applicants, employees, and contractors for our customers and processed over 120 million screens.

Overview

We are looking for a detail-oriented Business Analyst to document, analyze, and improve technical and operational workflows across our organization. This role will work closely with product managers, software engineers, operations teams, SMEs, and leadership to capture how systems and processes function today and translate that knowledge into clear documentation, workflows, requirements, and process maps.

The ideal candidate is highly organized, technically curious, and capable of understanding complex systems without needing to be a software engineer. Strong communication skills and the ability to interview stakeholders, identify gaps, and create structured documentation are critical.

This role is especially well-suited for someone who enjoys untangling operational complexity, documenting tribal knowledge, and helping organizations scale through better process clarity.

Responsibilities

• Document technical and operational workflows across multiple departments for use in software design and automation.
• Interview subject matter experts (SMEs), operations staff, and engineering teams to gather requirements and process details
• Create process maps, SOPs, swim lane diagrams, decision trees, and workflow documentation
• Analyze existing workflows to identify inefficiencies, gaps, bottlenecks, and automation opportunities
• Translate business processes into clear functional requirements for software and AI systems
• Organize and maintain centralized documentation repositories
• Work with product, engineering, and operations teams to ensure documentation remains accurate as systems evolve
• Assist with process standardization initiatives
• Support implementation of AI-driven workflow and operational automation initiatives
• Support backlog refinement, sprint planning, and prioritization activities
• Create executive-friendly summaries and presentations explaining operational processes and proposed improvements

Qualifications

• Qualifications
  • 2+ years of experience as a Business Analyst, Process Analyst, Operations Analyst, or similar role
• Strong experience documenting workflows and business processes
• Excellent written communication and organizational skills
• Experience working in an agile environment
• Experience creating:
  • Process maps
  • Requirements documentation
  • Workflow diagrams
  • User stories or operational documentation
• Ability to communicate effectively with both technical and non-technical stakeholders
• Strong attention to detail

• Preferred
  • Experience documenting legacy systems or operational modernization projects
  • Experience in regulated industries such as:
    • Aviation
    • Healthcare
    • Background screening
    • Financial services
    • Compliance-heavy environments
  • Basic understanding of APIs, integrations, databases, and software development processes
• Ideal Candidate Traits
  • Naturally curious and investigative
  • Comfortable asking detailed follow-up questions
  • Structured thinker who enjoys organizing complexity
  • Strong listening and synthesis skills
  • Able to balance precision with practicality
  • Self-directed and comfortable operating in fast-moving environments