Technical Associate II

NBT Bank; City of Norwich (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

NBT Bank in New York is seeking a Technology Support Specialist to install, repair and maintain company computer systems. The role works from standard configurations, troubleshooting hardware and software under supervision.

Requirements include a high school diploma or GED, 2 years of tech support experience, A+/HDI certifications, and strong communication with a team-focused attitude; on-site work with potential night/weekend shifts.

Qualifications

• High School Diploma or GED; college education desired but not required.
• 2 years of technology support experience or equivalent.
• A+ Certification or equivalent required.
• HDI Support Center Analyst Certificate, HDI Desktop Support Technician Certificate or equivalent required.
• Strong communication and interpersonal skills.
• Must have a positive attitude and willingness to work in a team environment.
• Strong PC skills in a Windows environment.
• Familiarity with a variety of I.T. concepts, practices and procedures.

Responsibilities

• Installs, repairs, and maintains computer system.
• Documents, maintains, upgrades, and replaces hardware and software systems.
• Complete special projects and assignments as directed.
• Consults and advises on use of the systems.
• Communicates with employees relating to system issues.
• Other duties as assigned.

Skills

Strong communication and interpersonal

Positive attitude and team-oriented

Windows PC skills

Familiarity with IT concepts

Education

A+ Certification or equivalent

HDI Support Center Analyst/HDI Desktop Support Technician Certificate

High School Diploma or GED; college education desired but not required

2 years technology support experience or equivalent

Job description

Pay Range: $21.65 - $28.89The primary responsibilities of the function include the installation and repair of company computer systems. The incumbent works from standard configurations, maintaining, troubleshooting, upgrading and replacing hardware and software. Performs a variety of standardized tasks under direction of supervisor.Education and Experience:High School Diploma or GED, College education desired but not required2 years of technology support experience or equivalent combination of education and experienceA+ Certification or equivalent requiredHDI Support Center Analyst Certificate, HDI Desktop Support Technician Certificate or equivalent requiredSkills and Abilities:Strong communication and interpersonal skills.Must have a positive attitude and willingness to work in a team environment.Strong PC skills in a Windows environment.Familiarity with a variety of I.T. concepts, practices and procedures.Unique Job Characteristics and Requirements:May be required to work nights and/or weekends. Valid Drivers License.Tasks Performed:45% Installs, repairs, and maintains computer system.30% Documents, maintains, upgrades, and replaces hardware and software systems.10% Complete special projects and assignments as directed.10% Consults and advises on use of the systems. Communicates with employees relating to system issues.5% Other duties as assigned.Physical Requirements:Communicate effectively with internal and/or external customersStationary 75% of time or greaterMove Objects to Maximum 10 lbsWhy Work at NBTAt NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.WellbeingAt NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.Community InvolvementNBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.CultureNBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.Career DevelopmentWhether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.Total RewardsNBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.Business StabilityNBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.Benefits for Full-Time Employees:Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.Parental Leave: Six weeks of paid leave at 100% of your salary.Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.Dental and Vision Coverage: Ensuring your overall health and well-being.Flexible Spending Accounts: For healthcare and dependent care expenses.Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.Voluntary Benefits: Including hospital, accident, and critical illness coverage.Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.Adoption Assistance: Supporting your growing family.Tuition Reimbursement: Invest in your education and career growth.Employee Assistance Program (EAP): Access to support and resources.Pet Insurance: For all your furry friends.Financial and Banking Services: Various banking services benefits and financial planning assistance.Benefits for Part-Time Employees Working 20+ Hours/Week:Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.Dental and Vision Coverage: Ensuring your overall health and well-being.Voluntary Benefits: Including hospital, accident, and critical illness coverage.Generous Parental Leave: Six weeks of paid leave at 100% of your salary.Benefits for All Part-Time Employees:Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your futurePaid Sick and Safe Leave: For your health and safety.Employee Assistance Program (EAP): Access to support and resources.Financial and Banking Services: Various banking services benefits and financial planning assistance.Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.