Operations Specialist

NBT Bank; City of Norwich (NY); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Generous Paid Time Off

Parental Leave

Comprehensive Medical Coverage

Dental and Vision Coverage

401(k) with employer matching

Pension plan

Tuition Reimbursement

Employee Assistance Program (EAP)

Pet Insurance

Job summary

NBT Bank in Norwich, NY seeks an Operations Specialist to perform complex operational tasks within Operations, processing monetary and non-monetary transactions with accuracy and regulatory awareness.

This role requires applying policy and procedures, interpreting data requests, and maintaining data quality while collaborating with staff and managers to resolve issues and improve processes.

Qualifications

• Associates degree and 2 years’ experience required. Or equivalent combination of education and experience.
• Related experience preferred.
• Developed analytical and problem-solving skills.
• Ability to follow procedures and interrogate data.
• Good communication skills (written and oral) required.
• Accounting and computer skills preferred.

Responsibilities

• Process a variety of moderately complex monetary and non-monetary transactions as assigned.
• Provide guidance to teammates on moderately complex functions.
• Resolve moderately complex exception items and interact with vendors and project teams.
• Complete higher level tasks on the team requiring analysis and independent judgement.
• Assist with training and onboarding of employees.

Skills

Analytical skills

Problem solving

Data interpretation

Communication skills

Accounting skills

Computer skills

Education

Associates degree

Job description

Pay Range: $19.36 - $25.81NBT Operations Specialists independently performs complex operational tasks within Operations functional areas. Utilize technical expertise in the designated area and resolve escalated issues, supporting customer service. Apply advanced knowledge of policy, procedures, regulations, and law to area of focus ensuring accurate completion of assigned responsibilities. Interpret and complete requests for data input, maintenance, verification, and data collection. This role supports both monetary and non-monetary transactions, which require reconciliation.Utilizing developed analytical and problem-solving skills, provide advice to staff and collaborate with peers, and managers to resolve issues and achieve goals. Creates and updates procedures, with supervisor’s approval, while ensuring compliance and following regulations. Activities directly impact customer accounts, bank reporting, and real time information. May prepare reports and furnish information to authorized persons within and external to the bank.Education and Experience:Associates degree and 2 years’ experience required. Or equivalent combination of education and experience.Related experience preferredSkills and Abilities:Developed analytical and problem-solving skillsAbility to follow procedures and interrogate data requiredBasic organizational skills requiredGood communication skills (written and oral) requiredAccounting and computer skills preferred.Unique Job Requirements & CharacteristicsAbility to deliver high quality work in a friendly and fast paced environmentAbility and willingness to learn new skillsTasks Performed:50% Process a variety of moderately complex monetary/non-monetary transactions and/or tasks as assigned, which may include but are not limited to: providing guidance to teammates on moderately complex functions, resolving moderately complex exception items, interacting with vendors and project teams. Complete higher level tasks on the team requiring analysis and independent judgement and decision making.15% Provide support to internal and/or external customers as well as department teammates, cross train on and provide coverage for other team duties as required.15% Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position. Ensure ongoing adherence to pertinent policies, procedures, and internal controls. Ongoing Focus on risk and fraud mitigation.10% Upholds service level standards under normal conditions.5% Develop and update procedures in conjunction with the supervisor and assist with employee training and onboarding.5% Other duties as assignedPhysical Requirements:Communicate effectively with internal and/or external customersStationary 75% of time or greaterMove Objects to Maximum 10 lbsWhy Work at NBTAt NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.WellbeingAt NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.Community InvolvementNBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.CultureNBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.Career DevelopmentWhether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.Total RewardsNBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.Business StabilityNBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.Benefits for Full-Time Employees:Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.Parental Leave: Six weeks of paid leave at 100% of your salary.Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.Dental and Vision Coverage: Ensuring your overall health and well-being.Flexible Spending Accounts: For healthcare and dependent care expenses.Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.Voluntary Benefits: Including hospital, accident, and critical illness coverage.Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.Adoption Assistance: Supporting your growing family.Tuition Reimbursement: Invest in your education and career growth.Employee Assistance Program (EAP): Access to support and resources.Pet Insurance: For all your furry friends.Financial and Banking Services: Various banking services benefits and financial planning assistance.Benefits for Part-Time Employees Working 20+ Hours/Week:Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.Dental and Vision Coverage: Ensuring your overall health and well-being.Voluntary Benefits: Including hospital, accident, and critical illness coverage.Generous Parental Leave: Six weeks of paid leave at 100% of your salary.Benefits for All Part-Time Employees:Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your futurePaid Sick and Safe Leave: For your health and safety.Employee Assistance Program (EAP): Access to support and resources.Financial and Banking Services: Various banking services benefits and financial planning assistance.Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.