Technical Assistant, Surety

Conner Strong & Buckelew; Toms River (NJ); Hybrid; USD 36,000 - 41,000; Full time

Job summary

Conner Strong & Buckelew is hiring a Technical Assistant to provide administrative and technical support to the Surety Department. The role includes processing bonds, invoicing, maintaining client files in Sagitta, and managing documents in WorkSmart.

You will assist with bond renewals, respond to inquiries, and help with accounts receivable on a bi-weekly basis while upholding company policies and accuracy of data.

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• P&C license (or obtain post hire) is preferred.
• Must be willing and able to obtain notary certification within first 3 months of employment.
• Detail oriented with ability to multi-task in fast paced environment.
• Ability to work overtime/flexible hours if/when required.
• Excellent interpersonal, analytical, written and verbal communication skills.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Knowledge of Surety Management, Document Management and Agency Management Systems preferred.
• Authorized to work in the United States on a full-time basis without Company sponsorship.

Responsibilities

• Manage mail in Document Management System (WorkSmart).
• Provide assistance with working and maintaining monthly surety bond renewals.
• Maintain Client files to company standards in Sagitta.
• Handle phone, mail, walk-in customers and other administrative support for Surety Department.
• Prepare, type, and compose professional business correspondence, including letters and memoranda.
• Assist team with accounts receivable management on a bi-weekly basis.
• Reporting of bonds to surety companies and invoicing/Billing, as directed.
• Follow up on requests with clients and carrier underwriters, as directed.
• Plan schedule and organize workload to meet deadlines established by Supervisor.
• Maintain WorkSmart Document Management System Client files to company standards.
• Adhere to Conner Strong & Buckelew policies, procedures and guidelines.
• Ensure accuracy of account data.
• Adheres to company policies, procedures and guidelines.
• Other duties, as assigned.

Skills

Administrative support

Detail oriented

Excellent communication

Multitasking

Customer service

Education

Bachelor's degree or equivalent experience

Tools

Sagitta

WorkSmart

Microsoft Word

Microsoft Excel

PowerPoint

Job description

The Technical Assistant is responsible for providing administrative and technical support to the Surety Department. As directed, handle administrative and technical assignments, including but not limited to preparation of surety related documents, working within the WorkSmart document management systems and Sagitta. Processing of bonds, invoicing and other duties as assigned.

• Manage mail in Document Management System (WorkSmart)
• Provide assistance with working and maintaining monthly surety bond renewals
• Maintain Client files to company standards in Sagitta
• Handle phone, mail, walk-in customers and other administrative support for Surety Department
• Ability to prepare, type, and compose professional business correspondence, including letters and memoranda.
• Assist team with accounts receivable management on a bi-weekly basis
• Reporting of bonds to surety companies and invoicing/Billing, as directed
• Follow up on requests with clients and carrier underwriters, as directed

Other Functions:

• Ability to plan schedule and organize workload to meet deadlines established by Supervisor
• Maintain WorkSmart Document Management System Client files to company standards
• Adhere to Conner Strong & Buckelew policies, procedures and guidelines
• Ensure accuracy of account data
• Adheres to company policies, procedures and guidelines
• Other duties, as assigned

Requirements

• Bachelors degree preferred or equivalent work experience
• P&C License (or obtain post hire) is preferred
• Must be willing and able to obtain notary certification within first 3 months of employment
• Detail oriented with ability to multi-task in fast paced environment
• Ability to work overtime/flexible hours if/when required
• Excellent interpersonal, analytical, written and verbal communication skills
• Proficient in Microsoft Word, Excel and PowerPoint
• Ability to type accurately and efficiently
• Knowledge of Surety Management, Document Management and Agency Management Systems preferred Authorized to work in the United States on a full-time basis without Company sponsorship.

Specialized Knowledge and/or Licenses

Property and Casualty Producer License, where required

Working Conditions

Individual will work in a professional office environment with a moderate noise level. Able to work flexible hours and travel to other Conner Strong offices, as directed.

Salary for this position ranges from $26.00 - $30.00. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis.

Conner Strong & Buckelew is an equal opportunity employer. It is Conner Strong & Buckelew’s policy to grand equal employment opportunities to all qualified persons without regard to race, sex, religion, age, national origin, creed, marital status, color, citizenship, sexual orientation, physical or mental disability, veterans’ status or any other characteristic protected by the law. Conner Strong & Buckelew provides equal opportunities in employment, promotion, wages, benefits and all other privileges, terms and conditions of employment. It is Conner Strong & Buckelew’s policy to make reasonable accommodations for the disables that do not impose an undue hardship on Conner Strong & Buckelew.

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Must be authorized to work in the United States on a full-time basis without Company sponsorship.

Conner Strong & Buckelew is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, affectional or sexual orientation, gender identity or expression, national origin, ancestry, nationality, age, disability (physical or mental), marital or domestic partnership or Civil Union status, pregnancy, family medical history or genetic information, atypical cellular or blood trait, military service or any other status protected by law.