Technical Assistant, Adult Basic Education

Wake Tech; Raleigh, Northern (NC, KY); Hybrid; USD 34,000 - 48,000; Full time

Job summary

Wake Tech in Raleigh, NC, is seeking an Administrative Support Specialist to assist the Adult Basic Education (ABE) Instructional Programming team. The role includes clerical support, building course sections in the SIS, preparing instructor contracts, and processing class paperwork with attention to deadlines.

Responsibilities include coordination with the ABE Director, scheduling meetings and workshops, tracking expenditures, and helping with registrations and student tracking.

Qualifications

• High school diploma or equivalent.
• Two years of related office experience and customer service experience.
• Preference for an associate degree in Office systems technology, business, computer information systems or related field.

Responsibilities

• Provides clerical and technology assistance to the Adult Basic Education Instructional Programming team
• Builds course sections in the college's student information system for ABE programs
• Prepares instructor contracts, contract changes, and monthly payroll for departments within the division
• Processes and verifies all class paperwork, such as registration forms, enrollment reports, memos, and instructors' contracts, is complete for each section
• Reviews and verifies for accuracy expenditure and travel requests; copies and files all monthly travel expenditures and routes them to appropriate personnel for payment
• Prepares, evaluates, and submits end of class paperwork in accordance with Continuing Education Registrar's deadlines
• Works closely with the ABE Director to ensure regular and timely communication within the department
• Assists the ABE Instructional Programing team with scheduling meetings, training, and workshops
• Submits and verifies receipt of E-procurement orders and tracks and monitors instructional supply and book expenses for departments within the division
• Supports CCR IET team with registrations and student tracking
• Prepares all assigned paperwork and routes it to its intended recipient in a timely manner
• Ensures the accuracy and timeliness of all paperwork
• Develops and maintains internal contact lists and administrative information for the department
• Performs file maintenance of all transfer credits granted
• Processes data entry of transcripts, course equivalencies and transfer credits as required
• Collaborates with other Technical Assistants within the Instructional Programming department to ensure paperwork consistency and communication within the division
• Attends division meetings and prepares agendas and meeting minutes, as assigned
• Assists other Technical Assistants with responsibilities, as needed
• Provides supplementary assistance with front office duties as needed

Skills

Interpersonal skills

Deadline management

Organizational skills

Written and verbal communication

Customer relations

Education

High school diploma or equivalent

Associate degree in Office systems technology, business, computer information systems or related field

Tools

MS Office

Job description

Pay Grade: Assistant 6

This position will provide administrative support and assist in operational activities in Adult Basic Education.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

• Provides clerical and technology assistance to the Adult Basic Education Instructional Programming team


• Builds course sections in the college's student information system for ABE programs


• Prepares instructor contracts, contract changes, and monthly payroll for departments within the division


• Processes and verifies all class paperwork, such as registration forms, enrollment reports, memos, and instructors' contracts, is complete for each section


• Reviews and verifies for accuracy expenditure and travel requests; copies and files all monthly travel expenditures and routes them to appropriate personnel for payment


• Prepares, evaluates, and submits end of class paperwork in accordance with Continuing Education Registrar's deadlines


• Works closely with the ABE Director to ensure regular and timely communication within the department


• Assists the ABE Instructional Programing team with scheduling meetings, training, and workshops


• Submits and verifies receipt of E-procurement orders and tracks and monitors instructional supply and book expenses for departments within the division


• Supports CCR IET team with registrations and student tracking


• Prepares all assigned paperwork and routes it to its intended recipient in a timely manner


• Ensures the accuracy and timeliness of all paperwork


• Develops and maintains internal contact lists and administrative information for the department


• Performs file maintenance of all transfer credits granted


• Processes data entry of transcripts, course equivalencies and transfer credits as required


• Collaborates with other Technical Assistants within the Instructional Programming department to ensure paperwork consistency and communication within the division


• Attends division meetings and prepares agendas and meeting minutes, as assigned


• Assists other Technical Assistants with responsibilities, as needed


• Provides supplementary assistance with front office duties as needed

Knowledge, Skills & Abilities:

Intermediate skills with MS Office products

Ability to exhibit good interpersonal skills and work well with others

Ability to maintain records accurately and be able to meet deadlines consistently

Demonstrates good organizational skills

Ability to perform normal duties with minimal supervision

Excellent written and verbal communication skills

Exceptional customer relations skills

Requirements:

High school diploma or equivalent

Two years of related office experience and customer service experience

Preferences:

Associate degree in Office systems technology, business, computer information systems or related field