Technical and Software Support Specialist

MediSolution; Pennsylvania; Hybrid; USD 70,000 - 100,000; Full time

Job summary

Harris is seeking a capable IT Support Analyst to join our enterprise services team in the United States. You will respond to customer tickets and calls, diagnose software issues, and work with teammates to resolve problems quickly while ensuring high customer satisfaction.

Responsibilities include administering Windows Server, Active Directory, RD Services, and identity management with Entra ID and SSO. You will develop PowerShell automation, support VMware environments, SQL Server, and help

Qualifications

• Customer-facing IT support experience with strong communication skills.
• Experience with Windows Server, AD, DNS, and group policy.
• Familiarity with VMware environments and SQL Server administration.

Responsibilities

• Respond to support tickets and phone inquiries as frontline contact.
• Diagnose software issues and collaborate with tech support to resolve problems.
• Administer and optimize Windows Server infrastructure and core enterprise services.
• Support and troubleshoot RD Services environments and SSO integrations.
• Develop PowerShell automation to improve administration and reporting.
• Identify escalation needs and provide clear supporting details.
• Prioritize requests to minimize downtime and maintain customer satisfaction.

Skills

Customer support

Windows Server

Active Directory

PowerShell

SQL Server

VMware

RD Services

SSO

Entra ID

MFA

Education

Bachelor’s degree

Tools

Outlook

Teams

Excel

Job description

What you’ll do

Serve as a frontline, primary support contact for ProSoft clients by responding to support tickets and phone inquiries. Diagnose software issues and bugs, work with other members of the technical support team to identify and resolve problems in a timely, efficient and effective manner. Administer, support, and optimize Windows Server infrastructure, Active Directory, Group Policy, DNS, storage, and core enterprise services. Support and troubleshoot Remote Desktop Services environments, including RD Gateway, RD Web Access, Connection Broker, Session Hosts, SSL/TLS certificates, remote access security, and SSO integrations. Implement and manage identity and access management solutions, including Microsoft Entra ID, SSO, MFA, SAML, OAuth, OpenID Connect, IIS and role‑based access controls. Support VMware-based virtual infrastructure, including provisioning, migrations, snapshots, storage management, backup and recovery, disaster recovery, and capacity planning. Provide operational support for Microsoft SQL Server, including maintenance, security, performance troubleshooting, backups, auditing, and migration activities. Develop PowerShell automation to improve administration, reporting, auditing, troubleshooting, and operational efficiency. Implement Self‑Service Password Portal for users to manage their own passwords Identify when software or technical issues should be escalated to development and provide clear supporting details. Prioritize requests effectively to minimize downtime and maintain strong customer satisfaction.

What we’re looking for

Bachelor’s degree in human resource management, accounting, business, or equivalent related work experience Some knowledge of AP and payroll processes, human resource management workflows. Excellent interpersonal, customer service and written and oral communication skills Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone. Strong work ethic and self-starter, ability to work independently and as a team player. Strong analytical, troubleshooting, and problem‑solving abilities Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment. Positive, professional, and solutions‑oriented approach.

Competencies

• Action Oriented
• Approachability
• Customer Focus
• Communicative
• Strong Listening Skills
• Patience
• Peer Relationships/Team Player
• Technical Oriented and Adaptability

Required Qualifications

Talking to customers to help resolve issues and walk them through procedures. When a phone call is not required, provides steps and written instructions through Team Support. Basic knowledge of Microsoft Outlook, Teams, Word and Excel. Prior knowledge of ProSoft a plus, but not required.

What will make you stand out

• Use AI to research and resolve issues as well as suggest where AI can help improve current support workflows
• General experience in accounts payable, HR/payroll systems support
• Some basic accounting knowledge
• Creating training videos
• Updating User Guides
• Accounting knowledge will set a candidate apart

Salary: $70,000 - $100,000 USD per year.

At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award-winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries.

We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long-term stability alongside entrepreneurial autonomy.

In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and most importantly a culture that values people, curiosity, and having fun while doing great work.

Follow us on LinkedIn to learn more about our culture, values, and career opportunities.

Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Applicants who require a reasonable accommodation due to a disability may contact us by email at [e-mail]. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status.

Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws

Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.