Account Follow-Up Representative I

Harris Computer; Jefferson City (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Harris Computer is hiring for an Accounts Receivable role in Missouri. You will follow up on hospital insurance balances, verify payment status, rebill when needed, and route accounts through proper workflows to resolve outstanding amounts.

You will handle 30-40 accounts daily across assigned payors, communicate with insurers, ensure timely closures, and maintain HIPAA safeguards while contributing to team objectives and client satisfaction.

Responsibilities

• Timely follow-up on hospital patient accounts that are outstanding for insurance payment, including verify claim payment status and rebill to patient’s insurance
• Proration to correct financial class and notation of patient accounts with steps taken for resolution
• Work an average of 30-40 patient accounts per workday for assigned payor(s)
• Communicate effectively with insurance companies for payment of outstanding balances
• Understand the next steps needed to reach a resolution of outstanding insurance balance
• Perform research on patient accounts with outstanding balances and route through appropriate workflows
• Complete role-based education and assigned learning courses by the deadlines
• Maintain accuracy and comply with HIPAA Privacy and Security requirements

Job description

• Timely follow-up on hospital patient accounts that are outstanding for insurance payment, including but not limited to the following processes: verify claim payment status, rebill to patient’s insurance, proration to correct financial class and notation of patient accounts with steps taken for resolution


• Work an average of 30-40 patient accounts per workday for assigned payor(s)


• Assigned Payor denials and Zero ($0) pay reports worked within 48 hours of receipt


• Communicate effectively with insurance companies for payment of outstanding insurance balances


• Understanding of the next steps needed to reach a resolution of outstanding insurance balance


• Perform research on patient accounts with outstanding insurance balances and route patient accounts through appropriate workflows


• Completes timely follow-up on assigned accounts, documents research findings in detail and notate next steps towards resolution


• Review and recommend adjustments on accounts in accordance with payor and client guidelines


• Participate in and complete projects assigned by team lead or manager to fulfill clients’ contractual agreement of services


• Work in partnership with other teams/departments regarding resolution of project issues, concerns, and workflows


• Ability to prioritize job responsibilities and manage time effectively for completion of assignments


• Complete role-based education and assigned learning courses by the designated deadlines


• Maintain the effectiveness and implementation of the MEDHOST Quality Management System and meet applicable regulatory requirements as needed


• Responsible for QMS procedures listed in QMS Procedure Crosswalk found in QMS Manual as applicable.


• Assist with other assignments as assigned


• Performs other duties as assigned

Administrative Duties:

• Accurately input/submit worked time by the required departmental deadlines


• Maintain basic knowledge of insurance payors and collection regulations


• Maintain basic industry knowledge through self-study and by attending training classes


• Attend and participate in team and departmental meetings


• Effectively responds to emails, telephone calls, voicemails, Microsoft Teams messages, and correspondence from patients, agencies, and facilities in a timely manner


• Adherence to all HIPAA Privacy and Security requirements and responsibilities


• Perform duties and responsibilities in a positive manner that upholds company policies and procedures

At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award-winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long-term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and most importantly a culture that values people, curiosity, and having fun while doing great work. Follow us on LinkedIn to learn more about our culture, values, and career opportunities.

Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Applicants who require a reasonable accommodation due to a disability may contact us by email at [e-mail]. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status.

Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring.

As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.