Technical Analyst II

Bank of America; Jacksonville (FL); On-site; USD 75,000 - 95,000; Full time

Job summary

Bank of America is seeking a capable IT Operations/Production Support professional in Jacksonville, FL. The role involves monitoring systems, handling events, and supporting security and deployment activities.

You will interact with clients and internal teams to ensure smooth onboarding and reliable service. The ideal candidate has 3+ years of relevant experience, strong ITIL knowledge, and familiarity with Windows and Linux environments.

Qualifications

• 3+ years of applicable experience in IT operations, monitoring, and production support.
• ITIL processes and vendor-hosted applications knowledge.
• Proficient with Microsoft Word, Excel and PowerPoint.

Responsibilities

• Monitors all installed systems and infrastructure to ensure high availability.
• Opens triage bridge lines and updates bridge boards, coordinating with teams.
• Maintains security, redundancy, and archiving of blueprints and strategies.
• Owns event management and fulfillment items like password resets and reports.
• Supports client onboarding by guiding new clients through technology products and services.
• Writes and maintains documentation such as scripts and instructions; supports change activities.

Skills

Analytical Thinking

Collaboration

Influence

Production Support

Result Orientation

Adaptability

Business Acumen

Innovative Thinking

Solution Delivery

Solution Design

Automation

DevOps Practices

Project Management

Risk Management

Stakeholder Management

Education

3+ years of applicable experience

Tools

Windows

Linux

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for performing commoditized activities which may include monitoring, managing events, servicing requests, and engineering. Key responsibilities may include assisting with network, systems, applications, access requests, production support, or security engineering, and consistently performing activities independently.

Responsibilities:

• Monitors all installed systems and infrastructure to ensure the highest levels of availability within a technical domain
• Opens triage bridge lines and updates bridge boards, engaging teams as required
• Maintains solutions that align to security, redundancy, and archiving of blueprints and strategies
• Owns event management and fulfilment items such as password resets and reporting requests
• Supports client onboarding by familiarizing new clients with technology products and services as quickly and easily as possible
• Writes and maintains documentation such as scripts and instructions and supports change activities

Required Qualifications:

• 3+ years of applicable expereince

• ITIL Process, Vendor hosted applications, file transmission knowledge, Intermediate Windows and Linux navigation skills, excellent verbal and written communications. Proficient with Microsoft Word, Excel and Powerpoint.

Desired Qualifications:

• Experience with vendor hosted applications and keeping vendors accountable for incident resolutions

• SQL query experience

Skills:

• Analytical Thinking
• Collaboration
• Influence
• Production Support
• Result Orientation
• Adaptability
• Business Acumen
• Innovative Thinking
• Solution Delivery Process
• Solution Design
• Automation
• DevOps Practices
• Project Management
• Risk Management
• Stakeholder Management

Shift:

1st shift (United States of America)

Hours Per Week:

40