Technical Analyst (Cisco Collaboration)

RBC; Minneapolis (MN); On-site; USD 65,000 - 115,000; Full time

Job summary

RBC is seeking an experienced AV Support Analyst to ensure the seamless operation of audio-visual systems throughout the organization. This role involves providing technical support, troubleshooting issues, and collaborating with teams to enhance AV solutions that facilitate optimal communication and collaboration.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

World-class training program

Qualifications

• Strong technical knowledge of audio-visual systems.
• Excellent troubleshooting and problem-solving skills.
• Proficiency in AV system design, installation, and configuration.

Responsibilities

• Provide technical support for audio-visual systems.
• Troubleshoot and resolve technical issues.
• Collaborate with stakeholders to develop new AV solutions.

Skills

Technical Knowledge of AV Systems

Troubleshooting Skills

Communication Skills

Collaborative Working

Project Management

Job description

Job Summary

Job Description

WHAT IS THE OPPORTUNITY?

We are seeking a highly skilled and experienced AV Support Analyst to join our team and play a critical role in ensuring the seamless operation of our audio-visual systems. As an AV and Collaboration Analyst, you will have the opportunity to work with a wide range of cutting-edge technologies, including video conferencing, digital signage, IPTV, and live event support. You will be responsible for providing expert technical guidance and support to ensure the successful implementation, maintenance, and operation of these systems across our organization. This is a unique chance to work with a talented team of professionals who are passionate about delivering exceptional audio-visual experiences, and to contribute to the development and implementation of innovative solutions that enhance collaboration and communication across our organization.

WHAT WILL YOU DO?

• Provide technical support and expertise for the implementation, maintenance, and operation of audio-visual systems, including video conferencing, digital signage, IPTV, and live event support
• Troubleshoot and resolve technical issues with AV systems, ensuring minimal downtime and optimal performance
• Collaborate with internal stakeholders to design, develop, and implement new AV solutions that meet business needs and enhance collaboration and communication
• Conduct regular maintenance and updates on AV systems to ensure they remain current and secure
• Develop and maintain documentation of AV systems, including technical guides, user manuals, and troubleshooting procedures
• Provide training and support to end-users on the use of AV systems, ensuring they are comfortable and confident using the technology
• Work with external vendors and suppliers to procure and install new AV equipment, ensuring that it meets organizational standards and requirements
• Analyze and report on AV system performance, identifying areas for improvement and recommending upgrades or modifications as needed to optimize system efficiency and effectiveness

WHAT DO YOU NEED TO SUCCEED?

Must have:

• Strong technical knowledge of audio-visual systems, including video conferencing, digital signage, IPTV, and live event support
• Excellent troubleshooting and problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions
• Proficiency in AV system design, installation, and configuration, with experience working with various AV equipment and technologies
• Strong communication and interpersonal skills, with the ability to provide technical support and training to end-users and collaborate with internal stakeholders
• Ability to work independently and as part of a team, with strong organizational and time management skills to prioritize tasks and meet deadlines

Nice-to-have:

• Experience with AV system management software, such as Crestron or AMX, to streamline system configuration and monitoring
• Familiarity with ITIL (Information Technology Infrastructure Library) framework, to enhance incident management and problem-solving capabilities
• Knowledge of networking fundamentals, including TCP/IP, DNS, and DHCP, to better understand AV system integration with network infrastructure
• Certification in AV industry standards, such as CTS (Certified Technology Specialist) or CIE (Certified Installation Engineer), to demonstrate expertise and commitment to staying up-to-date with industry developments

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

The good-faith expected salary range for the above position is $65,000-$115,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs.This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

· Drives RBC’s high performance culture

· Enables collective achievement of our strategic goals

· Generates sustainable shareholder returns and above market shareholder value

#LI- post

#LI-hybrid

Job Skills

Capacity Planning, Cisco WebEx, Decision Making, Global Support, Group Problem Solving, Long Term Planning, Personal Initiative, Project Completions, Service Transition, Technical Issues, Technical Troubleshooting

Additional Job Details

Address:

250 NICOLLET MALL:MINNEAPOLIS

City:

Minneapolis

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-05-27

Application Deadline:

2025-06-06

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.