Technical Analyst: Bridge Between Ops & Engineering

Universal Logistics Holdings, Inc.; Warren (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Universal Logistics Holdings, Inc. seeks a detail-oriented Technical Analyst to support the delivery of enterprise software across warehouse execution systems (WES) and sequencing. You will bridge business users, developers, QA, and product leadership to translate requirements into actionable, testable technical solutions.

This onsite Warren, MI role emphasizes collaboration, clear communication, and disciplined follow-through through design, development, testing, and release cycles.

Qualifications

• Excellent communication skills with the ability to translate complex technical details for non-technical stakeholders.
• Detail-oriented and collaborative, with strong documentation practices.
• Experience contributing to SDLC processes in Agile, Kanban, or hybrid environments.

Responsibilities

• Collaborate with business users, product owners, and developers to gather, refine, and translate functional requirements into detailed technical specifications.
• Create and maintain Jira tickets with clearly written user stories, acceptance criteria, and dependencies for developers and QA.
• Document business workflows, technical logic, and exception handling scenarios in Confluence using standardized templates.
• Assist in solution design by providing data mappings, process flow diagrams, and edge-case considerations.
• Work with developers to ensure that requirements are well understood and technically feasible.
• Validate that development outputs align with specifications before handing off for QA.
• Collaborate with QA to write test scenarios and assist in validating delivered functionality.
• Participate in smoke testing, UAT support, and triaging issues during test and release cycles.
• Ensure that new features include traceable documentation and clearly defined release notes.
• Build and maintain a structured knowledge base in Confluence to support onboarding, reuse, and cross-training.
• Ensure all newly developed features or systems have corresponding technical documentation published and reviewed.
• Update and maintain system integration maps and architecture diagrams in collaboration with developers and architects.

Skills

Communication

Collaboration

Analytical thinking

Tools

Jira

Confluence

Job description

Universal Logistics Holdings, Inc. seeks a detail-oriented Technical Analyst to support the delivery of enterprise software across warehouse execution systems (WES) and sequencing. You will bridge business users, developers, QA, and product leadership to translate requirements into actionable, testable technical solutions.

This onsite Warren, MI role emphasizes collaboration, clear communication, and disciplined follow-through through design, development, testing, and release cycles.