Technical Analyst 5-Support

Oracle; Austin (TX); Hybrid; USD 133,000 - 179,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Job summary

Oracle America, Inc. is seeking a Technical Analyst to deliver solutions to the customer base and act as an advocate for customer needs. You will provide strategic technical support, create automated tooling for diagnosis, and engage with cross-functional teams to address complex issues and drive product improvements.

The role involves working with Oracle Fusion SaaS/HCM modules, SQL/PL-SQL, OCI, and telemetry data to detect trends and optimize performance. Occasional telecommuting is possible.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related technical field plus 9 years of progressive, post-baccalaureate experience.
• Experience with Oracle Fusion SaaS applications including HCM modules.
• Proficiency with SQL, PL/SQL, Oracle Application Framework, Fusion Middleware, and OCI.
• Ability to design/implement diagnostic tools and leverage telemetry for issue detection.
• Experience collaborating with cross-functional teams to drive product improvements.

Responsibilities

• Deliver solutions to Oracle customers while advocating for customer needs.
• Provide strategic technical support to ensure high customer satisfaction.
• Create/Use automated tooling to diagnose, document, and resolve issues.
• Act as expert on the problem-solving team for complex customer issues.
• Engage with cross-functional teams to drive improvements.

Skills

Customer advocacy

Technical support

Diagnostics tooling

Telemetry analysis

Cross-functional collaboration

Education

Bachelor's degree in Computer Science, Engineering, or related technical field

Tools

SQL

PL/SQL

Oracle Application Framework

Oracle Fusion Middleware

Oracle Cloud Infrastructure (OCI)

Job description

Job Description

Entity : Oracle America, Inc.

Job Duties

Deliver solutions to the Oracle customer base while serving as an advocate for customer needs. Offer strategic technical support to assure the highest level of customer satisfaction. Create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. Serve as an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. May telecommute. (385.20869)

Employer will accept a Bachelor's degree in Computer Science, Engineering, or related technical field followed by 9 years of progressive, post-baccalaureate experience in job offered or in a Technical Analyst-related occupation. Position requires:

• Oracle Fusion SaaS applications, including Oracle Human Capital Management (HCM) modules: Core HR, Payroll, Benefits, Compensation, Talent, Learning, and Absence/Time and Labor
• Oracle development tools and platforms Oracle technologies, including but not limited to SQL, PL/SQL, Oracle Application Framework, Oracle Fusion Middleware, and Oracle Cloud Infrastructure (OCI), with the ability to read, write, and debug complex queries and scripts
• Designing, developing, or implementing diagnostic tools for Oracle applications to support proactive technical issue detection and root cause analysis
• SaaS architecture, application lifecycle management, cloud infrastructure, and continuous release models
• Interface directly with customers and partners to collect feedback, analyze issue trends, and drive improvements across product support, diagnostics, and training resources
• Experience leveraging telemetry or log-based data for product support and performance analysis, including creating monitoring solutions to identify system trends and application performance degradation
• Developing or enhancing product support assets, including technical documentation, product knowledge articles, readiness training materials, or automated troubleshooting tools for Oracle Enterprise /SaaS applications, and,
• Engaging with cross-functional teams, including Development, Product Management, and Support Operations, to advocate for customer-impacting issues and drive product or process improvements within a Oracle Enterprise Applications, and SaaS environment

Qualifications

Disclaimer: Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $132,600 - $178,999 per year. May be eligible for bonus and/or equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.