Technical Analyst

HCA Healthcare; Virginia (MN); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) match

Educational support

Employee Stock Purchase Plan

Job summary

StoneSprings Hospital Center, part of HCA Healthcare, is seeking a Technical Analyst to support desktop equipment and serve as the primary technical resource for end-user incidents. You will work with IT staff across divisions and participate in 24x7 on-call support as rotations require.

The role requires a bachelor’s degree in information systems or healthcare-related field, at least one year of IT experience, and preferred A+ / Microsoft certifications with a valid driver’s license.

Qualifications

• Bachelor’s degree in information systems or healthcare-related field preferred.
• One year of IT experience required.
• A+ and Microsoft Product certifications preferred.

Responsibilities

• Respond to and resolve inquiries and requests for assistance with division or facility computer systems, delivering a superior customer support experience.
• Analyze and provide hands-on support for simple to moderate inquiries.
• Log and track problems; review problem tracking databases.
• Perform facility-based moves, adds, and changes (MACs) as needed.
• Maintain documentation for each incident or request, escalate complex problems per procedures.
• Aid and train users on division and facility technology.

Skills

Customer support

Problem analysis

Documentation

Education

Bachelor’s degree in information systems or healthcare-related field

Tools

Service Desk software

Job description

Hourly Wage Estimate: $28.69 - $44.94 / hour

Learn more about the benefits offered ( https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards ) for this job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

To Qualify: You must live in the northern area of Virginia, near Washington DC, today.

Do you have the career opportunities as a Technical Analyst you want with your current employer? We have an exciting opportunity for you to join StoneSprings Hospital Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary and Qualifications

The Technical Analyst implements and supports facility and division desktop equipment and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of your ability or responsibility are communicated in a timely manner to senior-level support personnel. You will provide support to other division and facility IT personnel, as warranted, and participation in 24x7 on-call support is required based on division IT staff rotation.

What you will do in this role:

• Respond to and resolve inquiries and requests for assistance with division or facility computer systems, and provide a superior customer support experience for division and facility users.

• You will analyze and provide hands-on support for simple to moderate inquiries.

• You will log and track problems; review problem tracking databases.

• Perform facility-based moves, adds, and changes (MACs), as needed.

• You will maintain documentation for each incident or request, and escal ... complex problems to the next level of support per documented procedures.

• Aid and train users on division and facility technology.

Qualifications you will need:

• Bachelor’s degree in information systems or a healthcare-related field is preferred.

• One year of IT experience is required.

• A+ and Microsoft Product certifications are preferred.

• Valid state driver’s license is required.

• Occasional Intermittent Local Travel Required

Benefits

StoneSprings Hospital Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services

• Wellbeing support, including free counseling and referral services

• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence

• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling

• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.