Senior Manager, Product Manager – Restaurant Technology Hardware

Panera LLC; St. Louis (MO); Hybrid; USD 145,000 - 174,000; Full time

Benefits offered by this job

Hybrid work model

Competitive Pay

Job summary

Panera LLC in St. Louis, MO is seeking a Senior Manager, Product Manager to lead the restaurant technology hardware lifecycle for 2,200 bakery-cafes, partnering with deployment, inventory, supply chain, and operations to deliver reliable hardware solutions.

The ideal candidate has 7–10 years in restaurant technology or hardware lifecycle management, strong vendor management, contract governance, and experience with SAFe or Agile methodologies; hybrid work with weekly in-office days and

Qualifications

• 7-10 years in restaurant technology, technology deployment or hardware lifecycle management.
• Bachelor’s degree preferred; equivalent experience considered.
• Demonstrated leadership, organizational and project management skills.
• Strong verbal and written communication; ability to work cross-functionally.
• Experience with SAFe, Agile or Lean Agile and vendor management.

Responsibilities

• Lead hardware portfolio and lifecycle management aligned with business priorities.
• Collaborate with stakeholders to prioritize requirements and manage roadmaps.
• Create and maintain contracts including SOWs, MSAs and agreements.
• Develop budgets for capital projects and maintenance activities.
• Manage OEM, VAR and field services relationships; participate in RFPs and reviews.
• Coordinate with supply chain, finance and operations for readiness and inventory.

Skills

Leadership

Project management

Vendor management

SAFe / Agile

Communication

Education

Bachelor's degree

Tools

Jira

Jira Align

Workday

ServiceNow

Windows 10

Apple iOS

Office 365

Job description

Senior Manager, Product Manager - Restaurant Technology Hardware

Job Purpose

Lead restaurant technology hardware lifecycle management programs for Panera's 2200 bakery-cafes, including hardware selection, vendor management, configuration governance, maintenance and retirement planning. Partner with deployment, inventory, supply chain, and operations teams to support the successful delivery and ongoing support of restaurant technology solutions. Location: St. Louis, MO (hybrid)

Duties & Responsibilities

• Manage the restaurant technology hardware portfolio and lifecycle, supporting product strategy and execution while ensuring alignment with business priorities and operational needs.
• Partner with stakeholders and delivery teams to prioritize requirements, maintain roadmaps and backlogs, and support successful execution of hardware-related initiatives.
• Create and maintain contracts, including statements of work, cost negotiations, order agreements, master services agreements, product design and manufacturing agreements, etc.
• Create and maintain budgets for capital projects and repair and maintenance.
• Manage relationships with OEM, Value Added Reseller, and Field Services partners, including contract administration, performance management, and participation in request for proposals, vendor evaluations and business reviews.
• Collaborate with business and technology stakeholders to support restaurant technology hardware initiatives and operational objectives.
• Work with all restaurant technology hardware stakeholders to ensure that business, legal, security, licensing, process, etc., requirements are met.
• Partner with Supply Chain, Finance, Operations, and Deployment teams to ensure new product inventory availability and operational readiness for business initiatives.
• Performs other related duties as assigned.

Qualifications (Education & Experience)

Qualifications include: 7-10 years of progressive experience in restaurant technology, technology deployment, hardware lifecycle management, asset management, supply chain operations, or related fields required. Bachelor's degree preferred. Equivalent experience may be substituted for formal education. Demonstrated leadership, organizational, and project management skills with the ability to manage multiple priorities and drive initiatives. Strong interpersonal and well-developed verbal and written communications skills Must be able to learn, understand, and apply new concepts & technologies. Able to conform/adapt to priorities, demands, and timelines through analytical and problem-solving capabilities. 7-10 years of experience supporting food services operations, restaurant technology systems, or related technology environments preferred. Experience managing hardware lifecycle programs, vendor relationships and knowledge of emerging technologies is desirable. Experience with systems and\or software development life cycle methodologies, such as SAFe (Scaled Agile Framework for enterprise), Agile, or Lean Agile. Proficient with Microsoft Windows 10, Apple iOS, Browser (Edge, Chrome, Firefox, Internet Explorer), Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook, OneNote, Teams, Sharepoint), Jira, Jira Align, Workday, and ServiceNow. Desired experience with information technology service management systems to manage cases, incidents, releases, changes, work orders, asset management, configuration management, etc. Position may require occasional travel to Panera markets within North American. (U.S. & Canada) Customer-oriented attitude and willingness to work through both simple and complex issues.

Working Conditions

This position follows a hybrid work model, with a minimum of four days per week required in the office. This position may require occasional travel, including visits to bakery-cafes and vendor facilities, totaling approximately 1-2 weeks per year.

Physical Requirements

While performing this job, the incumbent is regularly required to stand, sit, talk hear & use hands and fingers to operate keyboards

Direct Reports

This position will have one direct report under its supervision.

Equal Opportunity Employer: Disabled/Veterans

Equal Opportunity Employer: Disabled/Veterans

Competitive Pay

Competitive Pay $145,305 - $174,366 annually The actual pay offered will be determined by multiple factors, including but not limited to the candidate's relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Saint Louis Support Center

With more than 2,000 Panera LLC and independent franchise bakery-cafes in the Panera Bread family, and more locations opening all the time, it's no wonder our company has been an excellent source of career and personal growth opportunities for more than 25 years. In neighborhoods across the U.S. and Canada, customers enjoy flavorful, handcrafted meals centered around freshly baked artisan bread. To us, that means serving food like we serve our own families - free of any of the items on our 'No No' List. Along the way, we also like to give back to our community. We enjoy working together, shoulder to shoulder with our customers, to confront a serious problem plaguing communities across this country - Hunger. Through our Panera Cares community cafes, we offer a dignified dining experience in an uplifting environment. In addition, we support our community through day-end donations at our bakery-cafe locations and partner with local non-profit organizations. It's this warmth that you'll find when you join Panera Bread. From our competitive compensation and benefits packages to our unique cultural values, we're confident you'll find us a rewarding and fun place to work.