Technical Advisor - LCC Equipment

Liebherr-Werk Nenzing GmbH; Town of Florida (NY); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Major medical insurance

Dental insurance

Vision insurance

401K with company match

Paid vacation

Job summary

Liebherr-America, Inc. seeks a field service technician to diagnose, adjust and repair port equipment such as harbor cranes, reach stackers and ship cranes. Responsibilities include providing technical support to service engineers and customers, traveling to sites, and training staff.

The role emphasizes safety, paperwork accuracy, and leading by example. Education requires an Associate degree or five years of related experience; travel up to 25% and valid driver license/passport are required.

Qualifications

• Associate degree or equivalent in a technical field or 5 years related experience.

Responsibilities

• Provide diagnostic, adjustment and repair support for port equipment including cranes.
• Travel domestically and internationally up to 25% to customer sites.
• Train service engineers and customers on systems and parts.
• Inspect and test equipment to ensure performance and safety.
• Maintain safety and quality standards and paperwork accuracy.

Skills

Technical troubleshooting

Customer support

Travel readiness

Safety compliance

Education

Associate degree or equivalent

Tools

Sculi

Crane Management software

Job description

Diagnose, adjust and repair port equipment such as harbor mobile cranes, reach stackers, ship cranes over the phone and via email. Provide technical support to service engineers and customers as needed. Assist service engineers, customers and spare parts department with part related questions. Provide technical training and support to service engineers and customers as needed. Travel to customer locations to provide the highest level of technical support when required. Maintains and operates the service department when the service manager is out of the office. Sets the positive example in punctuality and professional demeanor by respectful communication with all levels of staff, keeping work areas clean and orderly, and promoting safety regulations and all other company programs.

Responsibilities

• Test mechanical products and equipment after repair or modification to ensure proper performance and compliance with manufacturer’s specifications.
• Repair and replace damaged or worn parts.
• Operate and inspect machines or heavy equipment in order to diagnose defects.
• Dismantle and reassemble heavy equipment using hoists and hand tools.
• Clean, lubricate and perform other routine maintenance work on equipment and vehicles.
• Examine parts for damage or excessive wear using micrometers and gauges.
• Read, understand, and interpret operating manuals, parts manuals, blueprints and technical drawings.
• Overhaul and test machines or equipment to ensure operating efficiency.
• Inspect, test, and listen to defective equipment to diagnose malfunctions using test instruments such as handheld computers, motor analyzers, chassis charts and pressure gauges.
• Inspect and verify dimensions and clearances of parts to ensure conformance to factory specifications.
• Complete assigned paperwork as instructed.
• Oversees the maintenance of quality standards through visual and mechanical inspection methods.
• Promotes a safe work environment by ensuring the group and self follow established safety procedures.
• Oversees the handling and disposing of hazardous wastes, such as toner, oil, antifreeze, transmission fluid, auto parts cleaner, and similar material.
• Successfully complete factory authorized training.
• Demonstrate working knowledge of Sculi and Crane Management software.
• Prepare for jobs by checking parts and drawings for accuracy and completeness.
• Complete jobs independently with little assistance from others.
• Properly fill out working reports, hour’s reports, timesheets, hour’s overviews and expense reports.
• Assist customers with troubleshooting and part related questions when needed.
• Attends training sessions as required.
• Maintains a minimum set of tools required for job performance.
• Cares and maintains company tools, machines and equipment.
• Maintains a positive attitude and role model for the other employees to follow.
• Maintains company service literature, and maintains a high awareness of technical changes.
• Assumes the lead person position.
• Trains and/or mentors others in the department.
• Must be able to comprehend, speak and write the English language.
• Demonstrates initiative to visualize, organize, manage, and complete projects in individual and group settings.
• Ability to interface with all levels of staff.
• Demonstrates ability to handle confidential information.
• Assist the Company in any necessary duties to achieve Company goals.
• Perform other related duties as assigned.
• Proficiency in PC based word processing and spreadsheets.
• Ability to multi-task while completing work in a competent and professional manner.

Education and Experience:

• Associate's degree or equivalent from two-year College or technical school; or five (5) years related experience and/or training in repair and maintenance of relevant equipment; or equivalent combination of education and experience.

Additional Requirements:

• Travel domestically and internationally up to 25% of the time.
• Ability to obtain and maintain a valid driver license and passport.
• Ability to work weekends or on call duty.

Our Offer

Pay Range: $120,000.00 - $150,000.00

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.

One Passion. Many Opportunities.

The company

In line with its international growth, Liebherr’s venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators.It was later converted into Liebherr’s manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of productsand technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems,Co., and Liebherr USA, Co., the umbrella company for 12 product segments that are positioned across the United States.