Service Manager

Liebherr USA; Raleigh (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Major medical insurance

Dental insurance

Vision insurance

401K with company match

Paid vacation

Paid personal days

Job summary

Liebherr USA is seeking a Service Manager to oversee the product support operations of the retail branch in Raleigh, NC. The role includes managing service staff, scheduling workloads, handling warranty claims, and ensuring high-quality field and in-house repairs.

The ideal candidate has an associates or technical degree with five years of experience, strong leadership and cross-functional collaboration skills, and a proactive approach to process improvements.

Qualifications

• Associates or Technical degree in a related field plus five years of experience.
• Works with others, even across departmental boundaries, towards common goals.
• Adapts flexibly to new requirements and actively contributing to improvements.
• Recognizes opportunities and risks in the market and in contact with internal and external customers.

Responsibilities

• Maintains/establishes a well-organized, profitable work center with strong emphasis on customer relations.
• Opens and closes service work-orders
• Schedules workload for in-house and field staff.
• Identifies training needs and oversees training schedule for service staff.
• Oversees warranty claims.
• Travels and works on customer machines in the field as required.
• Directly manages service technicians and supporting staff.
• Responsible for the overall direction, coordination and evaluation of Service team.

Education

Associates or Technical degree in a related field plus five years of experience

Job description

The Service Manager has the overall responsibility for the product support operations of the retail
branch. This includes overseeing the day-to-day internal/external service repairs; and management of
product support personnel.

• This position is not eligible for sponsorship. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.

Responsibilities

• Maintains/establishes a well-organized, profitable work center with strong emphasis on customer relations.
• Completes authority within guidelines set by the Retail Product Support Manager.
• Opens and closes service work-orders
• Schedules workload for in-house and field staff.
• Identifies training needs and oversees training schedule for service staff.
• Oversees cleanliness of facility and grounds.
• Oversees warranty claims.
• Works with parts department on parts ordering for repairs in process.
• Travels and works on customer machines in the field as required.
• Operates and maintains electric and/or air powered hand tools.
• Assists in testing and commissioning of products as necessary.
• Performs pre-start checks and ensures product is ready for start-up as necessary.
• Meets quality standards with no supervision and minimum required rework.
• Operates forklifts and overhead cranes as required.
• Reads various measuring tools including micrometers, calipers and torque wrenches.
• Maintains quality standards through visual and mechanical inspection methods.
• Works safely by following established safety procedures.
• Handles and disposes of hazardous wastes such as oil, antifreeze, transmission fluid, auto parts cleaner and similar material.
• Troubleshoots using hydraulic and/or electrical schematics.
• Directly manages service technicians and supporting staff.
• Responsible for the overall direction, coordination and evaluation of Service team.

Competencies

• Associates or Technical degree in a related field plus five years of experience; or equivalent combination of education and experience.
• Works with others, even across departmental boundaries, towards common goals. Actively contributes, listens attentively to others and expresses oneself respectfully and clearly. Creates a common understanding through open exchange in order to achieve good solutions for Liebherr.
• Deals openly with change. Adapts flexibly to new requirements and actively contributing to improvements. Has the drive to learn and develop new personal and professional skills. Recognizes the strengths and development opportunities of employees and supports them in applying and developing these in a targeted manner. Creates an environment in which independent action is possible and encourages employees to take responsibility. Contributes to the effective resolution of conflicts within the team.
• Recognizes opportunities and risks in the market and in contact with internal and external customers at an early stage. Derives appropriate measures. Evaluates measures from an economic and strategic perspective (goals and values of the group of companies). Implements measures decisively.
• Identifies strategic action requirements at an early stage and develops suitable options. Aligns their own area of responsibility with the corporate strategy. Coordinates with other areas derives concrete goals and measures that are consistently implemented.
• Recognizes complex relationships and uncertainties in the working environment at an early stage. Thinks beyond the own area and considers issues from different perspectives. Recognizes new opportunities and works with others to develop sustainable solutions through networked thinking.
• Is aware of their own thoughts, actions, and behaviors in line with core values and principles of cooperation and leadership.

Our Offer

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.

One Passion. Many Opportunities.

The Company

In line with its international growth, Liebherr's venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr's manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for 12 product segments that are positioned across the United States.

Location

Liebherr USA Co.
8200 Fayetteville Road
27603 Raleigh, NC
United States (US)

Contact

Thomas Steele
[e-mail]