Technical Advisor I

Jobvite, Inc.; Riverside (CA); On-site; USD 30,000 - 32,000; Full time

Job summary

Jobvite, Inc. in Riverside, CA seeks an administrative specialist to support the dental product team. You will answer calls, update account data, and input notes in GCM while maintaining excellent service standards.

The role requires strong communication, problem-solving, and a basic dental product understanding. This on-site position offers steady hours and opportunities to advance within the department.

Qualifications

• High school diploma or equivalent.
• Bachelor’s degree preferred.
• Minimum two years ACD experience and/or five years customer service experience or three years in dental background.

Responsibilities

• Provide administrative support; answer calls; update accounts; input notes in GCM.
• Communicate with customers, colleagues, dental technicians and managers promptly.
• Follow customer service policies and call center standards.
• Use technical knowledge to make decisions and support goals.
• Assist customers in problem solving, planning and execution of goals.
• Contribute to customer retention and satisfaction.
• Advise doctors on product selection.
• Make outbound calls on cases needing assistance.
• Maintain professional relationships with dental staff and managers.
• Follow up on doctors’ specific requests.
• Seek manager input when needed.
• Perform other duties as required.

Skills

Customer service

Communication

Problem solving

Education

High school diploma

Bachelor’s degree (preferred)

Tools

ACD software

Job description

Essential Functions:

• Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments.
• Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in GCM.
• Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner.
• Complies with customer service policies and procedures and call center operational standards.
• Relies on extensive technical knowledge to make decisions and accomplish departmental goals.
• Assists customers in problem solving, planning, development, and execution of stated goals and objectives.
• Ensures customer retention and satisfaction.
• Evaluates each case thoroughly and advises doctors on which product is best for the particular case.
• Makes outbound calls on cases that need assistance.
• Maintains a day to day professional relationship with dental technicians and managers.
• Follows-up on specific requests made by doctors on particular cases.
• Seeks advice and input from the manager when needed.
• Performs other related duties and projects as business needs require at direction of management

Education and Experience:

• High school diploma or equivalent.
• Bachelor’s degree, preferred.
• Minimum two (2) years of ACD experience and/or five (5) years of customer service experience or three (3) years in dental background.

Special Requirements/Certification:

• RDA, DA, or CDT certifications preferred.

Pay Range: $22.00-23.00/hr