Technical Advisor & Customer Sales Support

PRW Power, Inc.; Moreno Valley (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance Available

Dental Insurance Available

Vision Insurance Available

401(k) Available

Paid Holidays

Paid Vacation (if applicable)

Job summary

PRW Power, Inc. is seeking a Technical Advisor & Customer Sales Support to assist customers, engine builders, and distributors with product selection, technical questions, and performance upgrades. This is an on-site, full-time position in California where enthusiasts collaborate to deliver performance parts and knowledge.

The ideal candidate is passionate about V-8 engines and modern muscle cars, with a willingness to learn and share expertise across the team.

Qualifications

• Solid knowledge of domestic V-8 engines and modern muscle cars.
• Experience assisting customers with product compatibility and installation queries.
• Ability to read engineering drawings is a plus, willingness to learn.

Responsibilities

• Answer technical emails and phone calls from customers and distributors.
• Assist customers with product selection and application questions.
• Troubleshoot installation and fitment concerns.
• Provide guidance on performance upgrades and component compatibility.
• Support distribution network with technical expertise.
• Research competitive products and market trends.
• Contribute ideas for new products and improvements.
• Work alongside fellow enthusiasts with a passion for performance.

Skills

Technical knowledge

Product selection

Troubleshooting

Distribution support

Competitive research

Product development

Team collaboration

Job description

Technical Advisor & Customer Sales Support

About this position

PRW Power is an aftermarket automotive parts manufacturer specializing in high-performance engine components. We have been committed to quality, innovation, and customer satisfaction for years and our team is a huge part of what makes that possible.

At PRW Power, employees are treated like family. We are a family-oriented company that values respect, teamwork, and a positive work environment. You’ll never feel like just a number here; we support each other and work together to succeed.

Love Horsepower? So Do We.

PRW Power is looking for a passionate automotive enthusiast to join our team as a Technical Advisor & Customer Sales Support Representative .

This isn't a call center job. We're looking for someone who gets excited about technical specs, rocker arm geometry, flexplates, water pumps, and the sound of a healthy V-8 coming to life. If you're the person your friends call when they need advice on their build, this might be the perfect opportunity for you.

At PRW, you'll help consumers, engine builders, performance shops, and distributors select the right parts for their projects while representing a brand that serves the performance automotive industry.

What You'll Be Doing

• Answering technical emails and phone calls from customers and distributors
• Assisting customers with product selection and application questions
• Troubleshooting installation and fitment concerns
• Providing guidance on performance upgrades and component compatibility
• Supporting our distribution network with technical expertise
• Researching competitive products and market trends
• Contributing ideas for new products and product improvements
• Working alongside fellow enthusiasts who share your passion for performance

Typical workload includes:

• 5-10 technical support phone calls per day

What You Need to Know

The ideal candidate will have solid knowledge of:

• Domestic V-8 engines
• Modern muscle and performance vehicles
• Flexplates, crankshaft flanges, and torque converter relationships
• Engine valvetrain systems
• Roller rocker arms and aftermarket valvetrain components
• Performance engine building fundamentals
• Product compatibility and troubleshooting

Experience reading engineering drawings is a plus, but we're willing to train the right person who has the desire to learn.

The Ideal Candidate

You're probably someone who:

• Lives and breathes cars
• Has grease under their fingernails more often than not
• Has built, modified, tuned, or worked on performance vehicles
• Gets excited talking about horsepower and torque
• Understands both classic muscle and today's modern performance platforms
• Is friendly, professional, and easy to talk to
• Has common sense and knows how to solve common problems.
• Works well as part of a team
• Likes learning new things and expanding their technical knowledge
• Has ideas and enjoys contributing to product development
• Wants a long-term career, not just another job
• Appreciates a family-owned company where your input matters
• Doesn't mind sharing the workplace with a couple of friendly shop dogs

Why PRW?

At PRW, we're enthusiasts first. We design, manufacture, and support products for people who love performance as much as we do. We're a family-owned company where employees are valued, ideas are encouraged, and passion for the automotive hobby is part of our culture.

If you'd rather talk about engine combinations than office politics and enjoy helping fellow enthusiasts build better, faster, and more reliable vehicles, we'd love to meet you.

• Position: Full-Time, On-Site, this is not a remote position
• Hours: Monday-Friday, 7:00 AM to 3:30 PM
• Pay: $22.00-$30.00 per hour, depending on experience
• Medical Insurance Available
• Dental Insurance Available
• Vision Insurance Available
• 401(k) Available
• Paid Holidays
• Paid Vacation (if applicable)

Join a team that speaks your language: horsepower, torque, performance, and customer service. If performance cars are your passion, PRW Power is the place to turn that passion into a career.