Technical Advisor

Jobtailor; Richmond (VA); On-site; USD 75,000 - 110,000; Full time

Job summary

Jobtailor in Richmond, VA seeks a Technical Support Engineer to clarify technical inquiries, assist with quotes and orders, and help upgrade or convert machinery. You will interpret 2D/3D drawings and communicate with global teams.

Requirements include a bachelor’s degree in mechanical engineering, 3+ years in technical roles, proficiency in English (German preferred), and experience with SAP/ERP and MS Office.

Qualifications

• Bachelor’s degree in mechanical engineering or related technical field.
• Equivalent work experience in a mechanical environment or industrial engineering environment may be considered.
• Minimum of three (3) years of experience in a technical support, design, engineering role or prior experience with Körber Technologies products or similar machinery.
• Proficient in English (oral and written).
• Proficiency in German is preferred due to the nature of technical documentation and communication with global teams.
• Proficient in Microsoft Office Suite (Word, Excel).
• Experienced with SAP or similar ERP systems.
• Strong analytical and problem-solving skills.
• Able to interpret technical drawings, specifications and customer documentation in 2D and 3D

Responsibilities

• Manage technical clarification for customer inquiries in quotes and orders to upgrade and convert machines and sub-units, as well as partial overhaul machines and new machines.
• Quality inspection of kits and conversions and machines.
• Support Account Administrators in Order Processing, Purchasing, Sales and Assembly as well as Körber Technologies concerning customer inquiries/orders requiring technical clarification to minimize the time in which customers receive a response and/or to ensure that orders are executed in a technically correct manner.
• Ensure that all pertinent technical information on inquiries/orders clarification is kept on file in an orderly fashion to allow referencing.
• Maintain and update history files for equipment installed at customer site.
• Perform all other duties as assigned

Skills

Technical Support

Engineering

Order Processing

Quality Inspection

Technical Documentation Interpretation

Problem-Solving

Communication

2D/3D Drawings

Education

Bachelors in Mechanical Engineering

Tools

SAP

Microsoft Office Suite

ERP Systems

Job description

Key Responsibilities

• Manage technical clarification for customer inquiries in the form of quotes and orders to upgrade and convert machines and sub-units, as well as partial overhaul machines and new machines
• Quality inspection of kits and conversions and machines
• Support Account Administrators in Order Processing, Purchasing, Sales and Assembly as well as Körber Technologies concerning customer inquiries/orders requiring technical clarification to minimize the time in which customers receive a response and/or to ensure that orders are executed in a technically correct manner
• Ensure that all pertinent technical information on inquiries/orders clarification is kept on file in an orderly fashion to allow referencing
• Maintain and update history files for equipment installed at customer site
• Perform all other duties as assigned

Requirements

• Bachelor’s degree in mechanical engineering or a related technical field
• Equivalent work experience in a mechanical environment or industrial engineering environment may be considered
• Minimum of three (3) years of experience in a technical support, design, engineering role or prior experience with Körber Technologies products or similar machinery
• Proficient in English (oral and written)
• Proficiency in German is preferred due to the nature of technical documentation and communication with global teams
• Proficient in Microsoft Office Suite (Word, Excel)
• Experienced with SAP or similar ERP systems
• Strong analytical and problem-solving skills
• Able to interpret technical drawings, specifications and customer documentation in 2D and 3D

Core Competencies

Demonstrates expertise in technical support and engineering, with a strong focus on managing customer inquiries and ensuring accurate order processing. Proficient in interpreting technical documentation and utilizing ERP systems to enhance operational efficiency.

Hard Skills

• Technical Support
• Engineering
• Order Processing
• Quality Inspection
• Technical Documentation Interpretation

Soft Skills

• Problem-Solving
• Communication

Industry Keywords

• Mechanical Engineering
• Industrial Engineering
• Körber Technologies
• 2D And 3D Specifications

Tools & Technologies

• Microsoft Office Suite
• SAP
• ERP Systems