Technical Adoption Manager

Broadcom; New York (NY); Remote; USD 151,900 - 243,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(K) participation with company matching

Generous paid time off and vacation

Financial contribution to ongoing development

Paid parental leave plans

Job summary

A leading technology company seeks a Technical Adoption Manager to drive customer success through effective use of VMware technology. This remote role requires building strong relationships with clients, producing technology roadmaps, and ensuring customer health. Candidates should possess over 12 years of related experience and a Bachelor's degree is preferred. The position offers competitive on-target earnings with potential equity and comprehensive benefits.

Qualifications

• 12+ years of related experience.
• Bachelor’s degree preferred; relevant experience may be considered.

Responsibilities

• Drive cross-functional customer experience as a trusted advisor.
• Deliver technology roadmaps and assessments.
• Drive consumption and customer health through relationship building.
• Map VMware solutions to business and technical requirements.

Skills

Customer-facing roles experience

Technical acumen

Collaboration skills

Communication skills

Multi-cloud products expertise

Education

Bachelor’s degree or equivalent experience

Job description

Technical Adoption Manager

Location: Remote – work from a home office in the continental United States. Candidate must be able to travel up to 30% regionally.

Role Overview: As a Technical Adoption Manager (TAM), you will serve as a trusted advisor, driving a cross‑functional, unified customer experience. Your technical, communication and collaboration skills will help customers achieve business value through adoption of VMware’s technology.

Success in the Role

• Within one month: articulate customer key business objectives, craft a joint Success Plan and begin execution.
• Throughout the year: deliver technology roadmaps and assessments, provide solution guidance, identify performance optimization opportunities and optimize operations.
• Drive consumption and customer health, retain customers and present progress in Quarterly Business Reviews.
• Continuously grow technical knowledge of VMware solutions and soft‑skills through VMware structured training.

The Work

• Leverage experience in customer‑facing roles (TAM, Solution Engineer, professional services).
• Map VMware solutions to customer business and technical requirements; expertise with Multi‑cloud products (vSphere, VCF, VCF Operations, NSX, VMC/AWS).
• Use TAM playbook, tools and kits to guide customers through success planning, technology assessment, solution guidance, operations optimization and industry insights.
• Build relationships with CxO, collaborate with multi‑functional VMware teams and keep track of customers’ plans to drive completion.
• Contribute back to the global TAM community, share experiences and learn from peers.

Leadership and Culture

The TAM organization is customer‑centric, collaborative and values open communication. Managers support career growth and foster an inclusive environment where every TAM can deliver strategic customer outcomes.

Benefits and Perks

• Medical, dental and vision plans; 401(K) participation with company matching; Employee Stock Purchase Program (ESPP).
• Generous paid time off and vacation; paid sick leave and holiday schedule.
• Financial contribution to ongoing development (conferences, trainings, coursework).
• Paid and unpaid parental leave plans, paid family leave, and support through Employee Assistance Program.

Experience and Education

• Bachelor’s degree preferred; relevant year's experience in lieu of a degree may be considered.
• 12+ years related experience.

Legal Authorization to Work in the U.S.

Legal Authorization To Work In The U.S. Is Required

Compensation and Benefits

On Target Earnings (OTE) range: $151,900 – $243,000, including sales incentive commission. Eligible for equity under the company equity plan.

EEO Statement

Broadcom is an equal opportunity employer. We celebrate a diverse workforce and encourage applicants from all backgrounds.