Technical Adoption Manager (Federal)

Broadcom Inc.; United States; Remote; USD 151,900 - 243,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision plans

401(k) participation with company matching

Employee Stock Purchase Program (ESPP)

Paid holidays, sick leave, and vacation time

Paid family leave

Job summary

Broadcom Inc. is looking for a Technical Adoption Manager in the Greater Washington, DC area. This role requires an active Top Secret security clearance and involves driving customer success by utilizing VMware technology effectively. Join a supportive, collaborative team dedicated to achieving client success and making impactful contributions.

The position offers competitive compensation ranging from $151,900 to $243,000 annually, along with excellent benefits including medical coverage, 401(k) participation, and generous time-off programs.

Qualifications

• Must hold an active Top Secret security clearance with polygraph.
• Proven experience in customer-facing roles.
• 12+ years of relevant experience required.

Responsibilities

• Drive customer engagement and success planning.
• Articulate business objectives with customers.
• Deliver technology roadmaps and assessments.

Skills

Customer-facing experience

Technical acumen

Communication skills

Collaboration capabilities

Enterprise-level virtualization

Education

Bachelor’s degree preferred

12+ years related experience

Tools

VMware SDDC products

Cloud services

NSX

Job description

TECHNICAL ADOPTION MANAGER

Candidates must live in the National Capital Region and hold an active Top Secret security clearance with polygraph.

The Elevator Pitch: Why will you enjoy this new opportunity? Are you passionate about learning and leveraging VMware’s core products to help Fortune 100 customers succeed in creating an effective Multi‑Cloud Operating Model/Deployment? Do you already possess strong business acumen and technical skills and could come up to speed quickly on VMware’s latest solutions? Does helping organizations achieve their business objectives through the usage of technology inspire you? If it does, we have the perfect job opportunity for you!

As a Technical Adoption Manager (TAM), you will serve as a trusted advisor, driving a cross‑functional, unified customer experience using your technical, communication, and collaboration skills to help our customers achieve their full potential through the adoption of VMware's technology. Upon joining our Technical Adoption Manager team, you will have the opportunity to bring your authentic self to work and use your skills to make an impact and drive change for our customers, products, and company. You will play a critical role in guiding enterprise customers by enabling them to rapidly and successfully onboard, adopt and realize business value through success planning/execution, and technical guidance across the entire customer journey. In the TAM role, no day is the same, and you will never be bored! You will interact daily with your assigned customers and will be able to make a real impact on their success as a business.

Success in the Role: First 6–12 Months

• Within one month: articulate customer key business objectives and desired outcomes, and begin crafting a joint Success Plan with the customer.
• Articulate long‑term and short‑term goals and how they connect to the bigger picture of their business, identify gaps, and work on a structured engagement plan with the customer.
• Complete relevant technology assessments, roadmap reviews, deployment guidance, best‑practice reviews, and day‑two operations guidance.
• Identify customer use cases and opportunities for prescribing Adoption Guidance and Workshops to further adoption and consumption.
• Present achievements and customer progress in regularly scheduled Quarterly Business Reviews.
• Communicate key topics of VMware’s solutions across all customer levels, driving realized value and long‑term strategy.

In addition, you will continue to grow, and enhance your technical knowledge (VMW / industry offerings), and soft‑skills through VMware’s structured quarterly training programs.

Daily Responsibilities

• Leverage your proven work experience in customer‑facing positions (e.g., TAM, Solution Engineer, technology consultant, IT vendor, professional services organization, or part of IT team).
• Draw on your experiences with enterprise‑level virtualization and ability to map additional VMware solutions to the customer’s unique business and technical requirements.
• Use your tenured expertise with VMware’s Multi‑cloud products (Infrastructure SDDC – vSphere, VCF, VVF; Cloud Environment – Cloud services, VMC/AWS, vCloud Director; Network Virtualization – NSX; Automation/Monitoring – VCF Operations Manager, VCF Automation).
• Create a Success Plan with objectives/tasks aligned to customer requirements/business objectives.
• Deliver technology roadmaps & assessments that provide desired‑state and outcome‑focused plans.
• Provide solution guidance & best‑practice reviews to identify performance optimization opportunities.
• Optimize operations to confirm activities are aligned with stated technology goals & priorities.
• Provide industry insights and benchmarking to realize cost savings and reduce operational risk.
• Present and communicate effectively and build relationships with CxO level personnel.
• Collaborate with multi‑functional VMware project teams (consultants, engineers, product management, support staff).
• Use organizational and planning skills to keep track of your customer’s plans, adjusting as needed and driving them to completion.
• Collaborate with Customer Success, Global Support, Education, Professional Services, Development, and Sales teams to create ‘customers for life’.
• Contribute back to the internal global TAM community of like‑minded experts, sharing experiences and learning from peers.

The team culture is supportive, collaborative, and focused on the success of clients. Managers encourage growth and career development. TAMs are proud of their teams, customers, and their impact on VMware’s future.

Location

Greater Washington, DC

Benefits

• Medical coverage
• Dental and vision plans
• 401(k) participation with company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• Paid holidays, sick leave, and vacation time
• Paid family leave and other leaves of absence in compliance with applicable laws
• Parental leave plans for all family types
• Generous time‑off programs

Compensation

On‑target earnings range: $151,900 – $243,000, including sales incentive commission in accordance with relevant plan documents. Eligible for equity in accordance with equity plan documents and equity award agreements.

Experience & Education

• Bachelor’s degree preferred.
• Relevant years of experience in lieu of a degree may be considered.
• 12+ years related experience.

Equal‑Opportunity Employer Statement

Broadcom is proud to be an equal‑opportunity employer. We consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, familial status, creed, disability, or any other characteristic protected by federal, state, or local law. We also consider qualified applicants with arrest and conviction records consistent with local law.