Technical Account Representative

Hexcel Corporation; Casa Grande (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Hexcel Corporation in Casa Grande, AZ seeks a Technical Account Representative to support customer interactions, coordinate technical responses, and assist with RFQs. This role requires attention to detail, ERP familiarity, and strong communication skills.

Responsibilities include loading orders into the ERP system, handling warranty issues, ensuring compliance, and partnering with cross-functional teams. Bachelor's degree and 1+ year in related fields are expected.

Qualifications

• Bachelor's degree preferred.
• Minimum 1 year in customer support, retail, project management, or production.
• Strong written and verbal communication; able to present to groups.
• Proficiency in Office applications; knowledge of MRP/ERP systems is a plus.

Responsibilities

• Act as focal for customer interactions and technical coordination.
• Request and assemble information to support RFQ/RFPs; follow-up with customers.
• Provide documents to customers and coordinate with Credit for terms.
• Load customer orders into ERP per PO and contract requirements.
• Respond to warranty claims and returns; coordinate reviews and pricing.
• Ensure ITC/Export compliance and document retention.
• Maintain safe, clean, and secure work environment; follow Hexcel policies.

Skills

Communication

Presentations

Coordination

Time management

Education

Bachelor's degree in related field

Tools

Microsoft Office Suite

MRP/ERP systems

Dynamics 365

Microsoft AX

Job description

With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advanced lightweight composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and engineered core and composite structures. We invite you to join the Hexcel team at various manufacturing sites, sales offices, and R&D centers around the globe. Become a part of the "strength within."

Hexcel is currently seeking an Technical Account Representative for our Casa Grande, AZ, USA location.

The selected individual will be responsible for but not limited to the following obligations:

• Act as focal for customer interactions and technical coordination - regularly communicating with contacts in customer organization to provide progress updates, schedule performance, and ensure Hexcel is responding to customer needs. Support customer meetings as required.
• Request and assemble information provided by various departments to support RFQ/RFPs from customers. Follow-up with customers on quoted materials and forecast requirements, and supply feedback to management in a timely manner.
• Supply new/potential customers with Hexcel required documents and work with Credit Department to establish credit terms.
• Load customer orders (sales orders) into Hexcel's ERP System in accordance with the customer's Purchase Orders, overall contractual requirements, and using internal upload tools. Ensure customer requirements are properly coded, and all other price list codes, product codes, etc. are properly associated with each customer order.
• Responsible for timely response to customers for warranty claims and returns. Coordinate and ensure appropriate reviews are performed to ascertain responsibility and proper response. Ensure warranty system is properly updated, debits and credits are properly understood and coordinated, and product replacement or repairs are properly administered (including pricing if required). Coordinate with cross functional departments as needed.
• Adhere to International Trade Compliance (ITC)/Legal obligations, including completion of Export Screening Checklist, maintenance of electronic documentation supporting quotation and orders, and document retention requirements. Verify Export Control Classification Numbers (ECCNs) are in place for materials being quoted and/or sold internationally, including requests of ECCN for new part numbers.
• Maintain a safe, clean, and secure work environment. Actively support site safety goals and objectives by participating in monthly safety trainings and other requested initiatives, helping eliminate potential safety issues, unsafe acts and/or conditions. Comply with Hexcel policies, procedures, and Code of Business Conduct.

Qualifications:

• Bachelor's degree in related field preferred.
• A minimum of one (1) year of equivalent experience in customer support, retail, project management, or production. Preferably in the aerospace, composite materials, and/or manufacturing industries. Equivalent combination of education and related aerospace industry experience may be considered.
• Ability to effectively present information and respond to questions from groups of managers, clients, and customers. Ability to write reports, business correspondence and procedures.
• Excellent written and verbal communication skills, able to communicate with individuals across the organization, including site senior staff and plant manager.
• Current computer literacy is a must, including proficiency in the use of the entire Microsoft Office Suite (i.e. Word, Excel, PowerPoint, and Outlook), and a working knowledge of MRP/ERP systems. Microsoft AX and/or Dynamics 365 experience a plus.

Eligible candidates must be a: U.S. citizen, U.S. national, person lawfully admitted for permanent residence, temporary resident under sections 210(a) or 245(A) of the Immigration and Nationality Act, person admitted in refugee status, or person granted asylum. Hexcel (NYSE: HXL) is a global leader in advanced composites technology, a leading producer of carbon fiber, and the world leader in honeycomb manufacturing for the commercial aerospace industry.

Hexcel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, status as a protected veteran, or any other protected class.