Account Representative

3M HEALTHCARE; Casa Grande (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Hexcel is seeking an Account Representative in Casa Grande, AZ. You will coordinate with customers, support RFQ/RFP processes, and manage order entry in the ERP system, ensuring accurate pricing and documentation.

Your role involves tracking quotes and forecasts, responding to inquiries, and coordinating with Credit and other departments to meet customer needs while maintaining compliance and quality standards.

Qualifications

• Bachelor’s degree in a related field preferred.
• 1+ year of equivalent experience in customer support, retail, project management, or production.
• Ability to present information and respond to questions from groups of managers, clients, and customers.
• Ability to write reports, business correspondence, and procedures.
• Excellent written and verbal communication skills with cross‑functional teams.
• Proficiency in Microsoft Office Suite and ERP/MRP systems.

Responsibilities

• Act as focal for customer interactions and coordinate with internal teams.
• Support customer meetings and RFQ/RFP processes.
• Follow up on quotes, forecasts, and communicate feedback to management.
• Load customer orders into ERP per Purchase Orders and price codes.
• Manage warranty claims and returns with cross‑functional coordination.
• Ensure ITC/Export compliance and maintain documentation.

Skills

Communication skills

Report writing

MS Office proficiency

Education

Bachelor’s degree in a related field

Tools

Microsoft AX

Dynamics 365

MRP/ERP systems

Job description

With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advanced composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and engineered core. We invite you to join the Hexcel team at various manufacturing sites, sales offices and R&D centers around the globe. Become a part of the “strength within.”

Hexcel is currently seeking an Account Representative for our Casa Grande, AZ, USA location.

Responsibilities

• Act as focal for customer interactions and technical coordination – regularly communicating with contacts in customer organization to provide progress updates, schedule performance, and ensure Hexcel is responding to customer needs.
• Support customer meetings as required.
• Request and assemble information provided by various departments to support RFQ/RFPs from customers.
• Follow‑up with customers on quoted materials and forecast requirements, and supply feedback to management in a timely manner.
• Supply new/potential customers with Hexcel required documents and work with Credit Department to establish credit terms.
• Load customer orders (sales orders) into Hexcel's ERP System in accordance with the customer's Purchase Orders, overall contractual requirements, and using internal upload tools. Ensure customer requirements are properly coded, and all other price list codes, product codes, etc. are properly associated with each customer order.
• Responsible for timely response to customers for warranty claims and returns. Coordinate and ensure appropriate reviews are performed to ascertain responsibility and proper response. Ensure warranty system is properly updated, debits and credits are properly understood and coordinated, and product replacement or repairs are properly administered (including pricing if required). Coordinate with cross‑functional departments as needed.
• Adhere to International Trade Compliance (ITC)/Legal obligations, including completion of Export Screening Checklist, maintenance of electronic documentation supporting quotation and orders, and document retention requirements. Verify Export Control Classification Numbers (ECCNs) are in place for materials being quoted and/or sold internationally, including requests of ECCN for new part numbers.
• Maintain a safe, clean, and secure work environment. Actively support site safety goals and objectives by participating in monthly safety trainings and other requested initiatives, helping eliminate potential safety issues, unsafe acts and/or conditions. Comply with Hexcel policies, procedures, and Code of Business Conduct.

Qualifications

• Bachelor’s degree in a related field preferred.
• A minimum of one (1) year of equivalent experience in customer support, retail, project management, or production. Preferably in the aerospace, composite materials, and/or manufacturing industries. Equivalent combination of education and related aerospace industry experience may be considered.
• Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
• Ability to write reports, business correspondence, and procedures.
• Excellent written and verbal communication skills, able to communicate with individuals across the organization, including site senior staff and plant manager.
• Current computer literacy is a must, including proficiency in the use of the entire Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), and a working knowledge of MRP/ERP systems. Microsoft AX and/or Dynamics 365 experience a plus.

Eligible candidates must be a U.S. citizen, U.S. national, person lawfully admitted for permanent residence, temporary resident under sections 210(a) or 245(A) of the Immigration and Nationality Act, person admitted in refugee status, or person granted asylum.

Hexcel (NYSE: HXL) is a global leader in advanced composites technology, a leading producer of carbon fiber, and the world leader in honeycomb manufacturing for the commercial aerospace industry. Hexcel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, status as a protected veteran, or any other protected class.