Account Representative

Hexcel Corporation; Pottsville (Schuylkill County); On-site; USD 42,000 - 54,000; Full time

Job summary

Hexcel Corporation is seeking an Account Representative for the Pottsville, PA location. The role focuses on customer relationship management, purchase order processing, and cross-functional coordination to support sales and service goals.

The ideal candidate will have a Bachelor’s degree with 1 year of related experience, proficiency in MS Office, and experience with ERP systems. The position emphasizes accuracy, timely communication, and a collaborative team environment.

Qualifications

• Bachelor’s degree preferred.
• 1 year related experience and/or training.
• Proficient in Internet and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• ERP systems experience preferred.

Responsibilities

• Provide direct line of support to customers as the key contact for the customer/supplier relationship.
• Enter customer POs and flow down notes into the ERP system; verify price and lead time; adhere to ITC/Legal obligations.
• Coordinate with various functions to ensure Customer Service needs are met in a timely manner.
• Support RFQ/RFPs and entry of POs; follow up on quotes and forecast requirements; give feedback to management.
• Work with Credit Department to establish credit terms; initiate and manage customer claims; analyze data on customer needs and trends.

Skills

Detail oriented

Cross-functional collaboration

Communication skills

Education

Bachelor’s degree

Tools

ERP systems

Microsoft Office

Job description

With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advance composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and engineered core and composite structures. We invite you to join the Hexcel team at various manufacturing sites, sales offices, and R&D centers around the globe. Become a part of the “strength within.”

Hexcel is currently seeking an Account Representative for our Pottsville, PA, USA location. Hexcel Pottsville has a great plant culture valuing diversity, safety, and working together as a team to achieve strong results. We are looking for someone who is detail oriented, enjoys working cross functionally to solve problems, and loves a team environment. Full time benefits include health benefits, Employee Stock Purchase Plan, 401(k) with company match, paid sick time, paid holidays and paid vacation.

The selected individual will be responsible for but not limited to the following obligations:

• Provide direct line of support to customer(s), as the key point of contact for the customer/supplier relationship. Communicate information, both written and verbal, in a clear, concise and professional manner.
• Responsible for entry of customer purchase orders (POs), including flow down notes, into Hexcel’s ERP system, review and flow down of all contractual agreements for the POs, and price and lead time verification. Adhere to International Trade Compliance (ITC)/Legal obligations.
• Develop and maintain positive internal relations and coordinate with various functions within the company to ensure Customer Service department needs, including customer requests, are handled appropriately and in a timely manner.
• Request and assemble information provided by various departments to support RFQ/RFPs and entry of POs received from customers, both internal and external. Follow-up with customers to quoted materials and forecast requirements, and supply feedback to management in a timely manner.
• Supply new/potential customers with Hexcel required documents and work with Credit Department to establish credit terms. Initiate customer claims (material and non-material) in Hexcel claim system and maintain status of claims for customers. Collect and analyze data on customer needs, buying habits, and trends to identify potential markets and factors affecting product demand.

Qualifications:

• Bachelor’s degree from four-year college or university preferred.
• Minimum 1-year related experience and/or training; or equivalent combination of education and experience preferred.
• Proficient in the use of Internet, Microsoft Office Suite (WORD, Excel, Outlook, PowerPoint)
• Proficiency in use of ERP systems preferred.

Eligible candidates must be a: U.S. citizen, U.S. national, person lawfully admitted for permanent residence, temporary resident under sections 210(a) or 245(A) of the Immigration and Nationality Act, person admitted in refugee status, or person granted asylum. Hexcel (NYSE: HXL) is a global leader in advanced composites technology, a leading producer of carbon fiber, and the world leader in honeycomb manufacturing for the commercial aerospace industry.

Hexcel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, status as a protected veteran, or any other protected class.