Technical Account Program Manager - Public Sector

Cyware; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive benefits

Career development

Competitive compensation

Diverse culture

Job summary

Cyware is seeking a Technical Account Manager and Program Manager for public sector customers in the Washington DC area. You will blend technical account management with structured program delivery to help federal, state, and local agencies deploy, adopt, and expand Cyware's Cyber Fusion platform.

The role requires strong cross‑functional collaboration with Solution Architecture, Product, and Support, plus experience navigating IDIQs, contracts, and government reporting.

Qualifications

• 10+ years in public sector tech account management, customer success, or program management.
• Demonstrated relationships with systems integrators and primes delivering into government.
• Deep knowledge of federal contracting structures (IDIQs, task orders, prime/sub).
• Fluency in government compliance frameworks (FedRAMP, NIST 800-53, RMF/ATO).
• Ability to lead diverse stakeholder groups toward shared outcomes.

Responsibilities

• Serve as primary technical contact for public sector customers from onboarding to renewal.
• Own program delivery: timelines, milestones, risk tracking, and reporting.
• Coordinate with Cyware, customer agency, and SI/reseller to align scope and schedule.
• Build relationships with SIs and primes, acting as Cyware's technical anchor.
• Collaborate with Solution Architecture, Product, and Support to resolve issues.
• Manage agency leads, contracting officers, CORs, and program managers.
• Track platform health, usage, and mission outcomes; flag renewal risks.
• Translate agency needs into product feedback and enhancements.
• Lead quarterly business reviews and executive briefings for government reporting.
• Lead by influence across customer, partner, and internal teams.

Skills

Public sector experience

Federal government contracting

Relationship management

Stakeholder management

Clear communication

Tools

SOC tooling

Job description

Job Title: Technical Account Manager & Program Manager - Public Sector

Location: Washington DC area. USA

Reports To: VP of Customer Success

About Cyware

Cyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data insights gleaned from assets, users, malware, attackers, and vulnerabilities. Cyware’s Cyber Fusion platform integrates SOAR and TIP technology, enabling collaboration across siloed security teams. Cyware is widely deployed by enterprises, government agencies, and MSSPs, and is the leading threat intelligence sharing platform for global ISACs and CERTs.

Your next opportunity starts here!

More on Cyware:

(www.cyware.com)

Built and designed by SecOps practitioners and cybersecurity leaders, Cyware offers multiple technologies within its Cyber Fusion platform, including advanced threat intelligence solutions (TIP) for large and small security teams, vendor-agnostic security automation (SOAR), and purpose-built security case management. As a result, organizations can increase speed and accuracy while reducing costs and analyst burnout. Cyware's Virtual Cyber Fusion solutions make secure collaboration, information sharing, and enhanced threat visibility a reality for enterprises, sharing communities (ISAC/ISAO), MSSPs, and government agencies of all sizes and needs.

Why We Are Hiring

Cyware is hiring a customer-facing Technical Account Program Manager (TAM) to own the post-sale success of our federal, state, and local government customers. This role blends technical account management with structured program delivery ensuring public sector agencies successfully deploy, adopt, and expand their use of Cyware's platform . The ideal candidate is a recognized operator in the public sector cybersecurity ecosystem, someone who already speaks the language of agency missions, understands how work actually gets delivered through systems integrators, and can lead confidently across both customer and partner tables.

What You Will Do

• Serve as the primary technical point of contact for a portfolio of public sector customers, from customer onboarding through renewal and full lifecycle management
• Own program-level delivery: implementation timelines, milestones, risk tracking, compliance, and stakeholder reporting across multi-phase government deployments
• Act as the connective tissue between Cyware, the customer agency, and the delivering SI/reseller, ensuring all three are aligned on scope, schedule, and success criteria
• Build and maintain trusted working relationships with major public sector SIs and primes and their delivery teams, functioning as Cyware's technical anchor on joint engagements
• Coordinate cross-functionally with Solution Architecture, Product, and Support to resolve technical issues and drive feature adoption
• Manage relationships with agency technical leads, contracting officers, COTRs/CORs, and program managers
• Track and report on platform health, usage, and mission outcomes; proactively identify risk to renewal or expansion
• Translate agency mission needs into internal product feedback and prioritized enhancement requests
• Run structured cadences (QBRs, status reviews, executive briefings) tailored to government reporting expectations and IDIQ/task-order structures
• Lead by influence across customer, partner, and internal stakeholders.Able to run the room in a room full of government PMs, SI delivery leads, and agency technical staff

Who You Are

• 10+ years in Pub technical account management, customer success, or program/project management, with 5+ years dedicated to federal or public sector customers
• Demonstrated, active relationships with systems integrators and primes delivering into government (not just familiarity — real working relationships with named SI delivery and capture teams)
• Deep, current knowledge of how public sector work gets contracted and delivered: IDIQs, task orders, prime/sub structures, OTAs, GWACs (e.g., SEWP, Alliant, CIO-SP3), and how that shapes program execution
• Working knowledge of SOC/security operations tooling
• Experience managing multi-stakeholder programs against contractual deliverables and timelines (SOWs, ATOs, milestone-based delivery)
• Fluency in government compliance and authorization frameworks (FedRAMP, NIST 800-53, RMF/ATO lifecycle, continuous monitoring)
• Proven ability to lead not just coordinate mixed rooms of agency, SI, and internal stakeholders toward a shared outcome
• Strong written and verbal communication skills calibrated to both technical staff and government executives
• Active or eligible for a federal security clearance (or ability to obtain one)

Preferred

• PMP or equivalent program management certification
• Prior experience at a federal systems integrator, in a role bridging customer delivery and partner management
• Existing personal network within DoD, civilian agencies, or SLTT security programs
• Track record of growing an account's footprint by pulling an SI partner deeper into the account, not just co-existing with one

We're a lean team, so your impact will be felt immediately. If this all sounds like a good fit for you, why not join us?

You’ll love working at Cyware because:

• We foster an exciting and challenging start-up culture.
• We’re not just employees. We’re people. We offer a comprehensive benefits package including time off, paid holidays, retirement plans, insurance coverage and much more.
• We’ll invest in your career. Our company is growing quickly and we will give you the opportunity to do the same. You will have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
• We offer competitive compensation packages. We deeply value the talent our team brings to the table and believe that fair and equitable total compensation packages are part of our commitment to everyone who works here.
• We value diversity of people, culture, and ideas.

EEO Statement:

Cyware is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability.