Technical Account Manager (US Remote)

Upwind Security, Inc.; San Francisco (CA); Remote; USD 100,000 - 130,000; Full time

Job summary

Upwind Security, Inc. is seeking a Technical Account Manager to enhance customer relationships and ensure effective adoption of their cloud security platform. The ideal candidate will have a strong technical background, excellent communication skills, and a strategic mindset to align technical solutions with customer needs.

Qualifications

• 3+ years in customer-facing roles in SaaS, Technical Account Management or similar.
• Experience in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps.
• Relevant certifications in cloud or security preferred.

Responsibilities

• Act as a strategic partner to the sales team post-sale.
• Lead the technical deployment of the Upwind platform.
• Build strong, long-term relationships by introducing new features.

Skills

Technical expertise in cloud infrastructure

Customer relationship management

Problem-solving skills

Communication skills

Job description

Upwind is a place where opportunities happen

At Upwind, we are a team of hands-on, problem solvers and doers. We believe in empoweringorganizations to run their cloud environments securely and efficiently to accelerate their businesses.

We listen closely to understand our customers’ deepest pain points, working backwards to deliver easy-to-use, innovative solutions that not only meet immediate needs, but anticipate future ones.

We prioritize long-term relationships and value over short term outcomes, striving to exceed expectations and reinforce our customers’ trust in Upwind.

We make decisions swiftly, recognizing many can be reversed or refined.

We believe in failing fast, and aren’t afraid to change course when necessary. With a bias for action we take calculated risks – even in the face of uncertainty – knowing that urgency drives momentum and propels us forward.

Speed doesn’t just get us there faster; it lets us adapt quickly and build on each step with what we learn.

We Improve Every Day

We believe in the power of incremental progress: every day, every meeting, and every decision is an opportunity to improve.

Committing to getting 1% better with each cycle creates compounding gains, allowing us to build products that are 10x better over time.

Improvement doesn’t stop with delivery; we follow up, adapt, and refine to ensure every outcome evolves towards excellence.

We Take Ownership

We get the job done and never assume that someone else will do it.

When things aren’t going right, we take responsibility and step in to fix it. No task is beneath us, and “it’s not my job” isn’t in our vocabulary.

As owners, we stay aligned with the bigger picture for Upwind, communicating efficiently, giving constructive feedback, and proactively escalating issues to keep everyone moving forward together.

We are Resourceful and Resilient

We create our own reality, accomplishing more with less by leaning on creative problem-solving & adaptability.

When we face constraints and the path forward isn’t clear, we find ways to make it work without sacrificing quality or our commitment to high standards.

We see setbacks as new opportunities to innovate, moving forward stronger and better prepared.

We Lead with Humility

We approach every interaction with humility, respecting and learning from others.

We hold ourselves accountable, publicly owning mistakes and using them as stepping stones for growth.

Integrity guides us to act in the best interests of the team, fostering a culture of trust, shared purpose, and mutual growth.

Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth.

We're looking for a Technical Account Manager to build strong, strategic relationships with customers and ensure successful onboarding, adoption, and long-term value from the Upwind platform. You'll serve as the main point of contact, guide technical deployments, lead roadmap discussions, and provide hands-on support to drive engagement and satisfaction.

Responsibilities

• Act as a strategic partner to the sales team post-sale, supporting account continuity while enabling sales to focus on new opportunities
• Lead the technical deployment of the Upwind platform post-sale, ensuring smooth and successful onboarding and deployment of new capabilities
• Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience
• Build strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions
• Partner with sales during renewals and expansion to align technical planning with customer needs and drive value
• Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the Upwind platform
• Understand and advocate for your customers needs cross functionally (i.e. Product Management and Technical Support)

Requirements

• 3+ years in customer-facing roles in SaaS, with experience in Technical Account Management, Solution Architecture, or similar roles
• Strong technical background in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps
• Excellent communication, problem-solving, and relationship-building skills
• Experience leading technical projects, managing cloud deployments, and driving feature adoption
• Strategic mindset with the ability to align technical solutions to business goals
• Relevant certifications in cloud or security (preferred)