Technical Account Manager

SHI International Corp.; United States; Remote; USD 100,000 - 135,000; Full time

Job summary

A leading company in IT solutions is looking for a Technical Account Manager to oversee client interactions in the Managed Services team. The role is pivotal in driving customer adoption of cloud technologies and ensuring satisfaction with SHI’s services. Ideal candidates will have extensive experience in Azure and AWS and demonstrate excellent communication and operational skills.

Benefits

Health, wellness, and financial benefits

Continuous professional growth opportunities

Commitment to diversity

World-class facilities and technology

Qualifications

• 5+ years in Technical Account Management or related role focusing on Azure and AWS.
• Ability to communicate effectively with clients and adapt to changing priorities.
• Willingness to obtain relevant cloud certifications within the initial employment period.

Responsibilities

• Serve as the main point of contact for clients on managed services.
• Drive customer adoption of Azure and AWS platforms.
• Conduct regular business reviews to ensure client satisfaction.

Skills

Customer service

Conflict resolution

Communication

Collaboration

Multitasking

Education

Bachelor’s Degree

Foundational certifications in Azure or AWS

Job description

Technical Account Manager page is loaded

Technical Account Manager

Apply locations US - Remote time type Full time posted on Posted 4 Days Ago job requisition id JR1377

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.But the heartbeat of SHI is our employees – all 6,000 of them.If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Technical Account Manager on the Managed Services team serves as clients’ main point-of-contact for proactive post-sales managed services activities for SHI Managed Services in the ASG Product & MSP Group. The TAM is responsible for driving customer adoption of the Azure and AWS platformsand acts as the customer’s primary point of contact for all non-support-related inquiries within SHI’s Managed Services portfolio. The TAM maintains a technical understanding of the customer’s environment to serve as a subject matter expert on the customer’s managed IT environment. The TAM conducts regular business reviews with customers and SHI Account teams to ensure customer satisfaction and uncover additional product and service opportunities via SHI or MSP partner services, programs, or offerings.

Required Skills:

• Excellent customer service and conflict resolution skills

• Ability to understand and explain how clients can use SHI’s AWS and Azure cloud technology and other Managed Services and products to meet business objectives

• Demonstrated work ethic, including a strong sense of initiative, ownership, and accountability

• Demonstrated operational excellence including SOW and scope management

• Excellent interpersonal, presentation, communication, and organizational skills

• Demonstrated ability to handle diverse situations and rapidly changing priorities

• Ability to collaborate and communicate effectively, clearly, and concisely with customers and colleagues at all organization levels

• Ability to meet agreed-upon deadlines and communicate about roadblocks

• Ability to multitask and complete tasks with efficiency and accuracy

• Willing to obtain Foundational certifications in Azure or AWS within 90 days of employment
  

Preferred Skills:

• 5+ years in a Technical Account Management, Engineering, or similarly technical role that requires expertise in supporting customers in Azure Cloud and AWS Cloud environments

• Cloud engineering experience in Azure and AWS

• Cloud service desk or other related technical support experience in Azure and AWS

• Foundational, Associate, and Advanced certifications in Azure or AWS

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required

• Ability to travel 20% for corporate events.

• Has active/willing to obtain Foundational certifications in Azure or AWS within 90 days of employment

The estimated annual pay range for this position is $100,000 - $135,000 which includes a base plus bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status