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Technical Account Manager (Remote OK)
Arkose Labs
Philadelphia (Philadelphia County)
Remote
USD 102,000 - 148,000
Full time
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Job summary
A leading company in cybersecurity, Arkose Labs is seeking a Technical Account Manager to build and manage relationships with top enterprise customers. This role will involve providing technical guidance, leading implementation strategies, and ensuring customer satisfaction while mitigating churn risk. Ideal candidates will have significant experience in customer success and technical account management, with a strong background in web applications and cloud infrastructure.
Benefits
Qualifications
- 8+ years in Customer Success or related roles.
- Strong understanding of web applications and cloud infrastructure.
- Ability to lead technical conversations and troubleshoot issues.
Responsibilities
- Manage strategic relationships with enterprise customers.
- Guide customers through implementation and best practices.
- Identify expansion opportunities in collaboration with sales.
Skills
Education
Job description
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The mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2025 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, Arkose Labs offers the world's first $1M warranties for credential stuffing and SMS toll fraud. With 20% of our customers being Fortune 500 companies, our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, India, and Argentina. Arkose Labs protects enterprises from cybercrime and abuse.
As a Technical Account Manager at Arkose Labs, you'll own strategic relationships with our top customers, driving adoption, retention, and growth by delivering technical guidance and business value. You’ll lead discovery conversations, guide solution implementation, and act as a trusted advisor—balancing deep technical understanding with strong executive presence.
You’ll play a critical role in aligning customer goals with Arkose Labs' solutions while managing expectations, influencing outcomes, and ensuring long-term success.
Key Responsibilities
- Serve as the strategic partner and primary point of contact for enterprise customers.
- Lead technical discovery and intake calls independently—understanding customer architectures, web applications, and cloud stacks.
- Guide customers through implementation, optimization, and best practices without needing constant engineering support.
- Manage executive relationships and influence stakeholders to adopt recommendations.
- Ensure alignment with customer goals, drive adoption, and proactively mitigate churn risk.
- Identify and pursue expansion opportunities in collaboration with sales.
- Deliver insights and communicate value through reporting, consultation, and thought leadership.
- Leverage industry knowledge to tailor guidance to customer needs.
- 8+ years in Customer Success, Technical Account Management, Solution Consulting or related technical client-facing roles.
- Strong understanding of web applications, cloud infrastructure, and modern development stacks (HTML, JavaScript, APIs).
- Ability to confidently lead technical conversations and troubleshoot issues.
- Executive presence with excellent communication, relationship management, and consultative skills.
- Background in SaaS, cybersecurity, or financial services is a strong plus.
- Bachelor's degree in Computer Science, MIS, Engineering, or its equivalent.
- Background in customer-facing cybersecurity.
At Arkose Labs, our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants such as Microsoft, Roblox, and more. We’re not just a company; we’re a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe.
Why do top tech professionals choose Arkose Labs?
- Cutting-Edge Technology: Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients.
- Innovation and Excellence: We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment.
- Experienced Leadership: Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events.
- Ideal Size: We’re structured to be agile and adaptable, large enough to provide stability, yet small enough to value your voice and ideas.
The most recognizable brands in the world select Arkose Labs, including Roblox, Microsoft, Adobe, Expedia, Snapchat, Zilch, and ZipAir.
We value your unique contributions, perspectives, and experiences. Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education.
We Value
- People: first and foremost they are our most valuable resource. Our people are independent thinkers who make data driven decisions and take ownership and accountability in all the things they do.
- Team Work. We demonstrate respect, trust, integrity, and communicate openly with a positive can do attitude and constructively challenge one another
- Customer Focus. We empathize with our customers and obsess about solving their problems
- Execution with precision, professionalism and urgency
- Security. It’s the lens through which we implement our processes, procedures, and programs
- Competitive salary + Equity
- 401k plan
- Robust benefits package- 85% medical, dental, vision coverage for employees and 75% for dependents
- Flexible PTO
- Life insurance coverage
- Short and Long Term Disability Insurance paid by the company
- Generous nationwide parental leave policy
- Amazing discounts program
- Wellbeing package including mental health and gym discounts
- Flexible working hours to support personal well-being and mental health
- Employee Assistance Program
- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionSales and Business Development
- IndustriesComputer and Network Security
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