Technical Account Manager

Konsus, Inc. (Superside); United States; Remote; USD 90,000 - 130,000; Full time

Job summary

A leading company in the digital space is seeking a Technical Account Manager who will act as the strategic partner and primary contact for enterprise customers. This remote position requires strong technical expertise and experience in managing customer relationships while guiding them through implementation and optimization processes.

Qualifications

• 8+ years in Customer Success or Technical Account Management.
• Strong understanding of web applications and cloud infrastructure.
• Ability to lead technical conversations and troubleshoot issues.

Responsibilities

• Serve as the strategic partner and primary point of contact for enterprise customers.
• Guide customers through implementation and optimization.
• Lead technical discovery and intake calls.

Skills

Customer Success

Technical Account Management

Web Applications

Cloud Infrastructure

Relationship Management

Troubleshooting

Job description

A company is looking for a Technical Account Manager (Remote OK).

Key Responsibilities:

• Serve as the strategic partner and primary point of contact for enterprise customers
• Lead technical discovery and intake calls to understand customer architectures and web applications
• Guide customers through implementation and optimization while managing executive relationships

Required Qualifications:

• 8+ years in Customer Success, Technical Account Management, or related technical client-facing roles
• Strong understanding of web applications and cloud infrastructure
• Ability to lead technical conversations and troubleshoot issues
• Executive presence with relationship management skills
• Background in SaaS, cybersecurity, or financial services is a strong plus