Technical Account Manager(Remote)

Thelevel; California (MO); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in AI customer engagement is seeking a dedicated professional to manage key client accounts. The role involves onboarding clients, understanding their technical needs, and collaborating with internal teams to ensure satisfaction. Ideal candidates will have a strong technical background and excellent communication skills. This position offers the opportunity to work in a dynamic environment focused on innovative solutions.

Qualifications

• 2-3+ years of experience in a hands-on technical role.
• Strong technical background with a good understanding of SaaS platforms.

Responsibilities

• Serve as the primary point of contact for key client accounts.
• Collaborate with internal teams to address client needs.
• Track and report on key account metrics.

Skills

Project Management

Problem Solving

Communication

Education

Bachelor's degree in Computer Science

Tools

Salesforce

Zendesk

AWS Connect

Five9

Genesys

Job description

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.

Key Responsibilities :

1. Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.
2. Successfully handle onboarding of multiple clients simultaneously.
3. Understand clients' technical requirements and business objectives, and ensure that our AI-powered customer support solutions meet their needs.
4. Collaborate with internal teams, including sales, product development, and customer support, to address client needs and resolve technical issues.
5. Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.
6. Identify opportunities for upselling and cross-selling our solutions to existing clients.
7. Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions.

Requirements :

1. Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience.
2. 2-3+ years of experience in a hands-on technical role.
3. 2-3+ years of experience delivering successful customer implementations.
4. Strong technical background with a good understanding of SaaS platforms, APIs, and cloud services.
5. Excellent project management skills with the ability to juggle multiple projects simultaneously.
6. Ability to put on a consultant hat and effectively communicate technical concepts to non-technical stakeholders.
7. Exceptional organizational and problem-solving skills.
8. Strong communication skills in English (both written and verbal).
9. Comfortable working PST hours

Optional Requirements :

1. Familiarity with common CRM integrations such as Salesforce and Zendesk.
2. Familiarity with intent-based and generative artificial intelligence.
3. Experience with Telephony Systems such as AWS Connect, Five9, and Genesys.