Technical Account Manager, Reagent Services

ZipRecruiter; Raleigh (NC); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading biotechnology company is seeking a Technical Account Manager to provide high-level technical support and account management. This remote role focuses on strengthening customer relationships and ensuring satisfaction while managing project design and operations. The ideal candidate will possess a PhD in a relevant life science discipline and demonstrate exceptional communication and analytical skills.

Qualifications

• Exceptional verbal, written communication, and presentation skills.
• Customer-centered and proactive/action-oriented mindset.

Responsibilities

• Provide primary business, technical, and product/service advice to customers.
• Analyze customer needs, troubleshoot issues, and resolve complaints.
• Collaborate with internal teams to achieve sustainable growth.

Skills

Communication

Problem Solving

Analytical Skills

Organizational Skills

Education

PhD in a relevant life science discipline

Job description

Job Description

About GenScript

GenScript Biotech Corporation (Stock Code: 1548.HK) is a global biotechnology group. Founded in 2002, GenScript has an established global presence across North America, Europe, Greater China, and Asia Pacific. Its businesses encompass four major categories based on its leading gene synthesis technology, including operations as a Life Science CRO, enzyme and synthetic biology products, biologics development and manufacturing, and cell therapy. GenScript is committed to its vision of being the most reliable biotech company in the world to make humans and nature healthier through biotechnology.

About ProBio

ProBio proactively provides end-to-end CDMO services from drug discovery to commercialization with proactive strategies, professional solutions, and efficient processes in cell and gene therapy, vaccines, biologics discovery, and antibody protein drugs to accelerate drug development for customers. ProBio's total cell and gene therapy solutions cover CMC of plasmid and virus for IND filing as well as clinical and commercial manufacturing.

Job Scope

The Technical Account Manager provides account management and high-level technical support to customers, serving as the primary technical source for supporting sales/marketing activities. The role involves managing daily customer service operations to strengthen relationships and ensure satisfaction, focusing on project management, project design, and proactive account management.

This role is remote; however, we are seeking someone based on the East Coast of the US to better support our Southeast clients.

Responsibilities

• Provide primary business, technical, and product/service advice to customers, including effective solutions to project inquiries and generating price quotes for project design.
• Analyze customer needs, troubleshoot issues, resolve complaints, and advise on additional services and product solutions.
• Identify potential concerns for customers and make recommendations based on current and future needs.
• Maintain close communication with customers and facilitate communication with technical support when necessary.
• Collaborate with internal teams to achieve sustainable growth.
• Organize and deliver training for internal sales and external distributors through presentations and demos.

Qualifications

• PhD in a relevant life science discipline such as cell biology, immunology, molecular biology, or peptide therapeutics.
• Exceptional verbal, written communication, and presentation skills.
• Customer-centered and proactive/action-oriented mindset.
• Excellent analytical and problem-solving skills, with the ability to grasp new concepts quickly.
• Strong organizational skills with great attention to detail.
• Ability to work effectively in a fast-paced, team-oriented environment.

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Equal Opportunity Statement

GenScript USA Inc/ProBio Inc. is an equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. The company's policy ensures equal employment opportunity without discrimination or harassment based on various protected characteristics.

GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.

Please note: Genscript USA Inc./ProBio Inc. will only contact candidates through verified application sources. We do not request personal information via email or other platforms.