Technical Account Manager, Reagent Services North Carolina, United States

GenScript USA Inc.; Mississippi; Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Technical Account Manager to provide high-level technical support and account management. This remote position focuses on project management and customer satisfaction, requiring a PhD in a relevant life science discipline. The ideal candidate will excel in communication, problem-solving, and analytical skills while working in a fast-paced environment. Join a forward-thinking company that values proactive strategies and aims to enhance customer relationships through effective solutions and training. This role is perfect for those looking to make a significant impact in the biotech field.

Qualifications

• PhD in a relevant life science discipline is required.
• Exceptional communication and presentation skills are essential.

Responsibilities

• Provide technical support and advice to customers.
• Analyze customer needs and resolve technical issues.
• Collaborate with internal teams for sustainable growth.

Skills

Verbal Communication

Written Communication

Analytical Skills

Problem-Solving Skills

Customer Service

Project Management

Education

PhD in Life Sciences

Job description

Technical Account Manager, Reagent Services

North Carolina, United States

About GenScript

GenScript Biotech Corporation (Stock Code: 1548.HK) is a global biotechnology group. Founded in 2002, GenScript has an established global presence across North America, Europe, the Greater China, and Asia Pacific. GenScript's businesses encompass four major categories based on its leading gene synthesis technology, including operation as a Life Science CRO, enzyme and synthetic biology products, biologics development and manufacturing, and cell therapy.

GenScript is committed to striving towards its vision of being the most reliable biotech company in the world to make humans and nature healthier through biotechnology.

About ProBio

ProBio proactively provides end-to-end CDMO service from drug discovery to commercialization with proactive strategies, professional solutions and efficient processes in cell and gene therapy (CGT), vaccine, biologics discovery and antibody protein drug to accelerate drug development for customers. ProBio’s total cell and gene therapy solution covers CMC of plasmid and virus for IND filing as well as clinical manufacturing and commercial manufacturing.

Job Scope:

The Technical Account Manager provides account management and high-level technical support to customers, serving as the primary technical source for supporting sales/marketing activities. Technical Account Managers take full responsibility of the daily operation of customer service function to strengthen customer relationships and ensure customer satisfaction. The focus of work is in project management, project design, and proactive account management.

While this role is remote, we are seeking someone based on the East Coast of the US, to be able to better provide support to our Southeast clients.

Responsibilities:

• Provide primary business, technical and product/service advice to customers, including providing effective solutions to customer’s project inquiries and generating price quotes for project design.
• Analyze customers’ needs, resolve customers' troubleshooting and/or complaints with a technical issue and advise them of additional services and product solutions when necessary.
• Identify potential areas of concern for customers. Make recommendations based on recognizing customers’ current and future needs during continued business relationship.
• Maintain close communication with customers as well as facilitate communication with technical support when necessary.
• Collaborate with internal teams/departments to achieve sustainable growth.
• Organize and provide training for internal sales and external distributors by delivering presentations or demos.

Qualifications:

• The ideal candidate holds a PhD in a relevant life science discipline, such as cell biology, immunology, molecular biology and peptide therapeutics.
• Exceptional verbal and written communication and presentation skills.
• Must be customer-centered and proactive/action-oriented.
• Excellent analytical skills & problem-solving skills, able to grasp new concepts quickly.
• Strong organization skills with great attention to detail.
• Enjoy working in a fast-paced and team-oriented environment.