Technical Account Manager, Reagent Services

GenScript; North Carolina; Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Technical Account Manager to provide high-level technical support and account management. This remote position focuses on enhancing customer relationships and satisfaction through effective project management and design. The ideal candidate will possess a PhD in a relevant life science discipline and demonstrate exceptional communication, analytical, and problem-solving skills. Join a forward-thinking organization dedicated to improving health through biotechnology, where you will collaborate with diverse teams to deliver innovative solutions and training. This role offers the opportunity to make a significant impact in the biotechnology field.

Qualifications

• PhD in cell biology, immunology, or molecular biology is required.
• Strong verbal and written communication skills are essential.

Responsibilities

• Provide technical support and advice to customers on projects.
• Analyze customer needs and resolve technical issues effectively.
• Collaborate with internal teams to achieve sustainable growth.

Skills

Verbal Communication

Written Communication

Presentation Skills

Analytical Skills

Problem-Solving Skills

Customer-Centered Approach

Organizational Skills

Attention to Detail

Education

PhD in Life Science

Job description

Technical Account Manager, Reagent Services

North Carolina, United States

About GenScript

GenScript Biotech Corporation (Stock Code: 1548.HK) is a global biotechnology group. Founded in 2002, GenScript has an established global presence across North America, Europe, the Greater China, and Asia Pacific. GenScript's businesses encompass four major categories based on its leading gene synthesis technology, including operation as a Life Science CRO, enzyme and synthetic biology products, biologics development and manufacturing, and cell therapy.

GenScript is committed to striving towards its vision of being the most reliable biotech company in the world to make humans and nature healthier through biotechnology.

About ProBio

ProBio proactively provides end-to-end CDMO service from drug discovery to commercialization with proactive strategies, professional solutions, and efficient processes in cell and gene therapy (CGT), vaccine, biologics discovery, and antibody protein drug to accelerate drug development for customers. ProBio’s total cell and gene therapy solution covers CMC of plasmid and virus for IND filing as well as clinical manufacturing and commercial manufacturing.

Job Scope:

The Technical Account Manager provides account management and high-level technical support to customers, serving as the primary technical source for supporting sales/marketing activities. Technical Account Managers take full responsibility for the daily operation of customer service functions to strengthen customer relationships and ensure customer satisfaction. The focus of work is in project management, project design, and proactive account management.

While this role is remote, we are seeking someone based on the East Coast of the US to be able to better provide support to our Southeast clients.

Responsibilities:

• Provide primary business, technical, and product/service advice to customers, including providing effective solutions to customer project inquiries and generating price quotes for project design.
• Analyze customers’ needs, resolve customer troubleshooting and/or complaints with technical issues, and advise them of additional services and product solutions when necessary.
• Identify potential areas of concern for customers and make recommendations based on recognizing customers’ current and future needs during continued business relationships.
• Maintain close communication with customers as well as facilitate communication with technical support when necessary.
• Collaborate with internal teams/departments to achieve sustainable growth.
• Organize and provide training for internal sales and external distributors by delivering presentations or demos.

Qualifications:

• The ideal candidate holds a PhD in a relevant life science discipline, such as cell biology, immunology, molecular biology, and peptide therapeutics.
• Exceptional verbal and written communication and presentation skills.
• Must be customer-centered and proactive/action-oriented.
• Excellent analytical skills & problem-solving skills, able to grasp new concepts quickly.
• Strong organization skills with great attention to detail.
• Enjoy working in a fast-paced and team-oriented environment.