Technical Account Manager

Qualys; Philadelphia (Philadelphia County); Remote; USD 100,000 - 150,000; Full time

Job summary

Qualys is seeking a Technical Account Manager to actively drive and manage the post-sales process for Enterprise-level customers. You will articulate technical product positioning to business and technical users, identify issues, and ensure customer satisfaction throughout the sales lifecycle.

The TAM will support assigned accounts with product and technical expertise, build relationships from C-level to technical staff, and help uncover new opportunities while delivering compelling

Qualifications

• Experience in security and compliance space including Vulnerability Management, Cloud Security, Policy Compliance.
• Knowledge of Federal Regulatory Compliance issues such as ISO 27001, HIPAA, GLBA, SOX is a plus.
• Strong presentation and professional communication in emails, RFPs, and reports.

Responsibilities

• Provide product and technical support for assigned accounts
• Identify and develop potential new business opportunities
• Convey customer requirements to Product Management, Marketing and Engineering teams
• Provide functional and technical support to customers
• Respond to customer questions on technical and business related issues
• Deliver high-level and detailed sales presentations
• Attend conferences, seminars, etc

Skills

Security & compliance

Presentation skills

Communication skills

Customer-facing

Travel readiness

Education

Bachelor degree or equivalent experience

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

The Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with Enterprise-level customers. The TAM must be able to articulate the company's technology and product positioning to both business and technical users. Must be able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.

Responsibilities:

• Provide product and technical support for assigned accounts
• Identify and develop potential new business opportunities
• Convey customer requirements to Product Management, Marketing and Engineering teams
• Provide functional and technical support to customers
• Respond to customer questions on technical and business related issues
• Deliver high-level and detailed sales presentations
• Responsible for attending conferences, seminars, etc

Qualifications:

• Ideal candidate must be self-motivated with strong knowledge in security and compliance space: Vulnerability Management, Cloud Security, Policy Compliance, Intrusion Detection Systems IDS, Intrusion Prevention Systems IPS, Network Scanners, PCI, Policy Compliance and Audit Tools, other enterprise security solutions
• Knowledge in variety of Federal Regulatory Compliance issues a plus: ISO 27001, HIPAA, GLBA, Sarbanes Oxley SOX, etc.
• Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports
• Must be comfortable interacting at all levels within customer organizations, i.e., from C-level to front-line technical staff
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
• 5-7 years relevant experience
• Bachelor degree or equivalent experience
• Excellent written and oral communication skills
• Able to travel throughout sales territory
• 'Big 4' or similar consulting experience a plus

#LI-Remote

The salary range for this position is $100,000 - $150,000 [OTE] per year. Final compensation will be determined based on several factors, including but not limited to skills, relevant experience, and work location. Please note this range reflects both base salary and incentive compensation but does not include potential equity grants. We also offer a comprehensive and highly competitive benefits package.

Qualys is an Equal Opportunity Employer, please see our EEO policy.