Technical Account Manager, National Security - ES US-ADC

Amazon Inc.; Jessup (MD); On-site; USD 131,300 - 177,600; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

A leading cloud services provider is seeking a Technical Account Manager to support National Security customers in Jessup, Maryland. This role entails strategic technical advisement on AWS services to ensure optimal customer experience and operational health. Ideal candidates should hold an active TS/SCI security clearance and possess strong technical engineering background along with excellent communication skills. Benefits include comprehensive health insurance and a competitive annual salary ranging from $131,300 to $177,600.

Qualifications

• Current, active TS/SCI US Government Security Clearance.
• 2+ years of technical engineering experience.
• Experience in IT operations.

Responsibilities

• Support customer adoption and use of AWS services.
• Represent AWS to customers’ senior leadership.
• Provide strategic technical guidance on solutions.

Skills

Technical engineering experience

Communication with executive audiences

Knowledge of AWS services

Problem diagnosis and solution recommendation

Experience in customer-facing environment

Education

Bachelor's degree in computer science, engineering, mathematics or equivalent

Job description

Technical Account Manager, National Security - ES US-ADC

Job ID: 10398801 | Amazon Web Services, Inc.

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Machine Learning, AI, Big Data, Security, Networking, Serverless and more. This role is not a sales position, but a strategic technical advisor and ’voice of the customer’ to National Security customers.

As a TAM, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, SageMaker, ECS/EKS, GuardDuty, Systems Manager, CodePipeline, IoT, and many more. You will represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The role requires the ability to travel 10% or more as needed.

The TAM is the centerpiece of value to our National Security customers. If you wish to be at the forefront of innovation, come join us! This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.

Basic Qualifications

• Current, active TS/SCI US Government Security Clearance
• Bachelor's degree in computer science, engineering, mathematics or equivalent, or 2+ years of technical work experience
• 2+ years of technical engineering experience
• Experience informational technology operations

Preferred Qualifications

• Experience in internal enterprise or external customer-facing environment as a technical lead
• 5+ years of communicating with and presenting to executive and senior audiences
• Experience with development in a distributed systems environment
• Experience in a 24x7 operational services or support environment
• Experience with AWS services or other cloud offerings
• Experience recognizing a challenge and working with a variety of teams and data sources to diagnose the problem and recommend solutions
• Experience with AWS services and/or other cloud offerings Federal/DoD Clearances
• Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions

Benefits and Compensation

Base salary range: 131,300.00 - 177,600.00 USD annually. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.