Technical Account Manager, Federal Programs

Fortress Information Security, LLC; Maryland; Hybrid; USD 122,000 - 170,000; Full time

Benefits offered by this job

Remote and Hybrid working environment

Competitive pay structure

Medical, dental, vision plans

Job summary

Fortress Information Security, LLC is seeking a Technical Account Manager, Federal Programs to serve as the technical point of contact for DoD and Navy programs, translating client requirements into platform configuration and delivery guidance. The TAM will work hands‑on with the Fortress platform and coordinate with engineers and product teams within a federal delivery context.

The role offers exposure to high‑impact government programs, with a clear path toward independent program ownership.

Qualifications

• 3+ years in a technical role: solutions engineering, software engineering, cybersecurity or technical delivery.
• Active DoD security clearance with ability to obtain higher level.
• Experience presenting technical material to mixed technical and non‑technical audiences.
• Working knowledge of federal cybersecurity frameworks (NIST, RMF, CMMC).
• Experience in Agile delivery environments.
• Ability to independently use and refine AI‑driven prompts to improve the quality and efficiency of regular work processes.
• Resident within commutable distance of the supported federal work site.

Responsibilities

• Serve as the technical contact for assigned client stakeholders within a federal program.
• Deliver technical briefings, demonstrations and working sessions to technical and non‑technical government audiences.
• Interpret the federal compliance context, including RMF, NIST SP 800‑37, NIST SP 800‑53, EO 14028, SBOM and supply chain risk, sufficiently to explain client drivers and delivery constraints.
• Document the client environment, configuration decisions and open items.
• Partner with the Integrated Customer Advocate on satisfaction signals and unmet client needs.
• Configure and tune Fortress platform capabilities to client mission requirements across C‑SCRM, Vulnerability Management, Continuous Monitoring and related solution areas.
• Translate client requirements into delivery tasking for Forward Deployed Engineers and review output for technical accuracy before it reaches the client.
• Track technical risks and dependencies and elevate to the Program Manager with a recommended course of action.
• Route recurring client requirements and field insight to Product.
• Support onboarding and enablement of new client users and maintain reference materials.
• Surface technical requirements uncovered during delivery that may indicate follow‑on scope.
• Perform other duties as assigned.

Skills

Technical experience

DoD clearance

Public speaking

Cybersecurity frameworks

Agile delivery

AI prompts

Commuting distance

Education

Bachelor's degree or equivalent

Job description

Technical Account Manager, Federal Programs

Location: District of Columbia, Maryland, and Virginia - Hybrid, DC

Compensation: $122,475 - 170,241 per year, depending on experience and qualifications.

Employment Type: Full-Time

Clearance: Active Security Clearance required with eligibility to obtain Top Secret

Fortress is building a pipeline of qualified candidates for an upcoming Technical Account Manager, Federal Programs opening. While this role is not immediately open, we expect to fill it soon and want to connect with strong candidates now so we can move quickly when it does. Thank you for your understanding!

What you can expect as the Technical Account Manager, Federal Programs at Fortress...

The Technical Account Manager (TAM) is an individual contributor on the Fortress Delivery - Government team. The TAM is the technical point of contact for assigned scope within a federal program, turning client mission requirements into platform configuration, delivery tasking, and technical guidance for working-level government stakeholders. The position bridges client advisory, delivery execution, and product feedback, offering direct exposure to high-impact DoD and Navy programs at a career stage where few professionals gain this depth of hands‑on federal cybersecurity experience. The TAM stays hands‑on with the Fortress platform and assigns and reviews the work of Forward Deployed Engineers before it reaches the client. The TAM also brings field insight to Product and passes follow‑on opportunities from delivery to Business Development. This is the entry level of the Technical Account Manager family. The TAM works within a Fortress lance under a Senior Technical Account Manager or portfolio lead, with coaching toward independent ownership of a program relationship and a defined path to Senior Technical Account Manager.

Responsibilities Include

• Serve as the technical contact for assigned client stakeholders within a federal program.
• Deliver technical briefings, demonstrations and working sessions to technical and non‑technical government audiences.
• Interpret the federal compliance context, including RMF, NIST SP 800‑37, NIST SP 800‑53, EO 14028, SBOM and supply chain risk, sufficiently to explain client drivers and delivery constraints.
• Document the client environment, configuration decisions and open items.
• Partner with the Integrated Customer Advocate on satisfaction signals and unmet client needs.
• Configure and tune Fortress platform capabilities to client mission requirements across C‑SCRM, Vulnerability Management, Continuous Monitoring and related solution areas.
• Translate client requirements into delivery tasking for Forward Deployed Engineers and review output for technical accuracy before it reaches the client.
• Track technical risks and dependencies and elevate to the Program Manager with a recommended course of action.
• Route recurring client requirements and field insight to Product.
• Support onboarding and enablement of new client users and maintain reference materials.
• Surface technical requirements uncovered during delivery that may indicate follow‑on scope.
• Perform other duties as assigned.

Minimum Qualifications

• 3 or more years in a technical role: solutions engineering, software engineering, cybersecurity or technical delivery.
• Active DoD security clearance at the level required by the supported program, with the ability to obtain a higher level.
• Demonstrated ability to present technical material to mixed technical and non‑technical audiences.
• Working knowledge of at least one federal cybersecurity framework, such as NIST, RMF or CMMC.
• Experience in Agile delivery environments including sprint ceremonies and cross‑functional coordination.
• Ability to independently use and refine AI‑driven prompts to improve the quality and efficiency of regular work processes.
• Resident within commutable distance of the supported federal work site.

Preferred Skills

• Scrum Master certification such as PSM or CSM.
• Hands‑on platform configuration, software development or test automation experience.
• Prior support to DoD or Navy programs.
• Technical documentation and enablement content development.

Education

• Bachelors Degree or equivalent professional work experience required.

Employee Benefits

• Remote and Hybrid working environment
• Competitive pay structure
• Medical, dental, vision plans with employees covered up to 90% with highly progressive options for dependents and families
• Company paid life, short‑and long‑term disability insurance
• Employee Assistance Program
• 401(k) match
• Flexible Paid Time Off
• Parental Leave

Employment Perks

• We provide each employee with professional growth opportunities through succession planning, up‑skilling, and certifications
• Tuition and certification reimbursement
• Employee Referral Programs
• Company Sponsored Events

Fortress is proud to be an Equal Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. Fortress Information Security takes part in the E‑Verify process for all new hires.

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will have to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis.

Pay Range: $122,475 - $170,241 per year