Technical Account Manager, Federal Programs

Fortress Information Security LLC; Dayton (OH); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive pay structure

Medical, dental, vision plans

Company paid life insurance

Disability insurance

Employee Assistance Program

401(k) match

Flexible Paid Time Off

Parental Leave

Tuition and certification reimbursemen

Job summary

Fortress Information Security LLC in Dayton, OH, is seeking a Technical Account Manager, Federal Programs. The TAM serves as the technical point of contact for a federal program, turning client requirements into platform configuration, delivery tasking and guidance for government stakeholders.

This entry-level TAM works under a Senior TAM, travels 15-25% annually, and must hold an active DoD security clearance (with the ability to obtain higher).

Qualifications

• 3+ years in a technical role: solutions engineering, software engineering, cybersecurity or technical delivery.
• Active DoD security clearance at the level required by the supported program, with the ability to obtain a higher level.
• Demonstrated ability to present technical material to mixed technical and non-technical audiences.
• Working knowledge of at least one federal cybersecurity framework, such as NIST, RMF or CMMC.
• Experience in Agile delivery environments including sprint ceremonies and cross-functional coordination.
• Ability to independently use and refine AI-driven prompts to improve the quality and efficiency of regular work processes.
• Resident within commutable distance of the supported federal work site.

Responsibilities

• Serve as the technical contact for assigned client stakeholders within a federal program.
• Deliver technical briefings, demonstrations and working sessions to technical and non-technical government audiences.
• Interpret the federal compliance context, including RMF, NIST SP 800-37, NIST SP 800-53, EO 14028, SBOM and supply chain risk, sufficiently to explain client drivers and delivery constraints.
• Document the client environment, configuration decisions and technical dependencies and open items.
• Partner with the Integrated Customer Advocate on satisfaction signals and unmet client needs.
• Configure and tune Fortress platform capabilities to client mission requirements across C-SCRM, Vulnerability Management, Continuous Monitoring and related solution areas.
• Translate client requirements into delivery tasking for Forward Deployed Engineers and review output for technical accuracy before it reaches the client.
• Track technical risks and dependencies and elevate to the Program Manager with a recommended course of action.
• Route recurring client requirements and field insight to Product.
• Support onboarding and enablement of new client users and maintain reference materials.
• Surface technical requirements uncovered during delivery that may indicate follow-on scope.
• Perform other duties as assigned.

Skills

Solutions engineering

Software engineering

Cybersecurity

Technical delivery

DoD clearance

Agile delivery

AI prompts

Commute distance

Education

Bachelor's degree

Job description

Open Positions at Fortress

Thank you for your interest in Fortress Information Security! We look forward to reviewing your submission!

Position: Technical Account Manager, Federal Programs

Location: Dayton, OH (Hybrid role, local and commutable to assigned federal client site(s) in the Dayton, OH area. Candidates expected to work onsite at the client location 2-5 times per month.)

Job Id: 727 # of Openings: 1

Compensation: $110,228 - 170,241 per year, depending on experience and qualifications.

Employment Type: Full-Time

Travel Requirement: Requires regular travel, estimated between 15-25% annually.

Clearance Requirement: An active Secret clearance is required, with the ability to obtain a Top-Secret clearance.

What you can expect as the Technical Account Manager, Federal Programs at Fortress

The Technical Account Manager (TAM) is an individual contributor on the Fortress Delivery - Government team. The TAM is the technical point of contact for assigned scope within a federal program, turning client mission requirements into platform configuration, delivery tasking and technical guidance for working-level government stakeholders.

The position bridges client advisory, delivery execution and product feedback, offering direct exposure to high-impact DoD and Navy programs at a career stage where few professionals gain this depth of hands-on federal cybersecurity experience. The TAM stays hands-on with the Fortress platform and assigns and reviews the work of Forward Deployed Engineers before it reaches the client. The TAM also brings field insight to Product and passes follow-on opportunities from delivery to Business Development.

This is the entry level of the Technical Account Manager family. The TAM works within a Fortress lance under a Senior Technical Account Manager or portfolio lead, with coaching toward independent ownership of a program relationship and a defined path to Senior Technical Account Manager.

Responsibilities Include

• Serve as the technical contact for assigned client stakeholders within a federal program.
• Deliver technical briefings, demonstrations and working sessions to technical and non-technical government audiences.
• Interpret the federal compliance context, including RMF, NIST SP 800-37, NIST SP 800-53, EO 14028, SBOM and supply chain risk, sufficiently to explain client drivers and delivery constraints.
• Document the client environment, configuration decisions and technical dependencies and open items.
• Partner with the Integrated Customer Advocate on satisfaction signals and unmet client needs.
• Configure and tune Fortress platform capabilities to client mission requirements across C-SCRM, Vulnerability Management, Continuous Monitoring and related solution areas.
• Translate client requirements into delivery tasking for Forward Deployed Engineers and review output for technical accuracy before it reaches the client.
• Track technical risks and dependencies and elevate to the Program Manager with a recommended course of action.
• Route recurring client requirements and field insight to Product.
• Support onboarding and enablement of new client users and maintain reference materials.
• Surface technical requirements uncovered during delivery that may indicate follow-on scope.
• Perform other duties as assigned.

Minimum Qualifications

• 3 or more years in a technical role: solutions engineering, software engineering, cybersecurity or technical delivery.
• Active DoD security clearance at the level required by the supported program, with the ability to obtain a higher level.
• Demonstrated ability to present technical material to mixed technical and non-technical audiences.
• Working knowledge of at least one federal cybersecurity framework, such as NIST, RMF or CMMC.
• Experience in Agile delivery environments including sprint ceremonies and cross-functional coordination.
• Ability to independently use and refine AI-driven prompts to improve the quality and efficiency of regular work processes.
• Resident within commutable distance of the supported federal work site.

Preferred Skills

• Scrum Master certification such as PSM or CSM.
• Hands-on platform configuration, software development or test automation experience.
• Prior support to DoD or Navy programs.
• Technical documentation and enablement content development.

Education

• Bachelors Degree or equivalent professional work experience required.

Employee Benefits

• Remote and Hybrid working environment
• Competitive pay structure
• Medical, dental, vision plans with employees covered up to 90% with highly progressive options for dependents and families
• Company paid life, short- and long-term disability insurance
• Employee Assistance Program
• 401(k) match
• Flexible Paid Time Off
• Parental Leave

Employment Perks

• We provide each employee with professional growth opportunities through succession planning, up-skilling and certifications
• Tuition and certification reimbursement
• Employee Referral Programs
• Company Sponsored Events

Fortress is proud to be an Equal Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

Fortress Information Security takes part in the E-Verify process for all new hires. For positions located in the US, the following conditions apply: If you are made a conditional offer of employment, you will have to undergo a drug test.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.