Technical Account Manager, Federal

Altana; Washington (District of Columbia); Hybrid; USD 125,000 - 150,000; Full time

Benefits offered by this job

Flexible Time Off

Paid Parental Leave

Health Benefits

Life & Disability Insurance

401(k) Savings

Commuter Benefits

Mental wellness subscription

Job summary

Altana is seeking a Technical Account Manager to lead the deployment of a large-scale software solution for a federal agency. You will drive technical transformation, adoption, and value while coordinating with cross-functional teams and government stakeholders.

This hybrid role is based in Washington, DC, or Brooklyn, NY, with opportunities to influence mission outcomes. You will act as a trusted advisor, communicate feedback to product and engineering, and partner with Sales & Delivery to grow

Qualifications

• 5+ years of technical delivery or public sector consulting experience.
• Proven track record expanding key government accounts year over year.
• Ability to translate customer challenges into data-driven solutions.
• Strong cross-functional collaboration and communication skills.
• Willing to learn Altana’s data fusion and machine learning concepts.
• Ability to influence stakeholders and manage complex deployments.
• Eligible to obtain a Secret clearance; prior DHS/DOD experience a plus.

Responsibilities

• Own deployment of Altana’s platform for US government customers and drive value.
• Collaborate with customers to achieve mission outcomes and optimize results.
• Serve as trusted advisor to agency leaders and user groups.
• Synthesize feedback and relay requirements to Product and Engineering.
• Coordinate with implementation and engineering teams to ensure delivery.
• Work with Sales & Delivery to identify and pursue expansion opportunities.

Skills

Technical delivery

Public sector consulting

Account expansion

Stakeholder management

Cross-functional collaboration

Data fusion / ML concepts

Communication & interpersonal

Security clearance eligibility

Job description

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing.

The Opportunity at Altana

We are seeking a Technical Account Manager to lead the deployment of a large-scale software solution within a federal agency. This role goes beyond traditional program management: you’ll act as the strategic owner for driving mission impact, ensuring technical delivery, and building lasting client partnerships.

The right candidate thrives at the intersection of federal mission needs and cutting-edge software, can earn trust with senior government stakeholders, and knows how to mobilize cross-functional teams to deliver results at scale.

You Will

• Own the deployment of Altana’s platform for US government customers, driving technical transformation and product adoption, and making decisions on ways to generate impact and value against some of the world’s hardest problems.
• Engage customers, directly working side by side to achieve mission outcomes to optimize their experience and results.
• Become a trusted advisor for agency leaders and mission user groups, deeply understanding their needs.
• Be a customer thought partner to synthesize and communicate feedback and requirements to Altana’s Product and Engineering teams.
• Act as the air traffic controller for a deployment, coordinating with implementation and engineering teams to ensure successful technical delivery.
• Collaborate with other members of the Sales & Delivery team to develop an account growth strategy, identifying expansion opportunities and transforming them into reality.

You Have

• 5+ years of technical delivery or public sector consulting experience, ideally working with a complex data platform.
• You can demonstrate a history of successfully expanding accounts year over year.
• You have a strong ability to understand customer challenges and can make data-informed decisions to resolve them.
• You're open to feedback and thrive on cross-functional collaboration to drive continuous improvements.
• You are willing to learn the fundamental concepts of Altana’s technical deployments, including data fusion and machine learning and can effectively communicate our product's value to both technical and commercial audiences.
• Your ability to establish positive relationships and influence others is a key asset, complemented by excellent communication and interpersonal skills, balancing approachability with persistence.
• You exhibit good judgment and a willingness to dive into the nitty-gritty to achieve team objectives.
• Experience with the Department of War or the Department of Homeland Security is a plus, although not required.
• Eligible to obtain a Secret clearance; completed background investigation with DHS preferred.

This role is based in Washington, DC, or Brooklyn, NY with hybrid work flexibility and candidates must be within commuting distance from our office.

US Salary Range and Benefits

$125,000 - $150,000 USD

The salary range, to the extent specified for this role, is a good faith statement of the minimum and maximum levels of the annual based salary for the position. The base salary offered to a successful candidate will depend on a wide range of compensation factors, including, but not limited to, work experience, education and/or training, critical skills, and/or business considerations. Competitive equity grants are included in the majority of full time offers; and are considered part of Altana's total compensation package. Altana also offers either a discretionary bonus or a variable compensation plan depending on the role. Additionally, Altana offers top-tier benefits for full-time employees, including:

• Flexible Time Off: Altana operates with a Flexible Time Off (FTO) policy that gives you agency over your own time off so you can maximize your work-life balance.
• Parental Leave: We offer industry leading Paid Parental Leave (PPL), providing 14 weeks of leave for non-birthing, adoptive, and foster parents and up to 26 weeks of leave for birthing parents, all paid at 100% of your base salary.
• Health Benefits: We have a full suite of medical, vision, and dental benefits with generous employer contributions, designed to give you flexibility and choice for your individual health situation. Our high deductible health plan is 100% employer paid for employees and supplemented with an employer contribution to your Health Savings Account (HSA). There is also a Flexible Spending Account (FSA) option.
• Supplemental Benefits: Altana provides life, short- and long-term disability, and AD&D insurance coverage, all at no cost to you, so you know that you and your loved ones are covered in case of an emergency.
• 401(k) Savings: Save for and invest in your future using our Fidelity 401(k) retirement savings program.
• Commuter Benefits: Save money on your commute by setting aside pre-tax funds for public transit or parking!
• Wellness: Because we value mental and emotional health, every Altana employee has access to a free premium subscription to Calm, the #1 app for meditation, sleep, and mindfulness.
• Pet Insurance: Pets are family too! Keep them healthy with Wishbone insurance and / or our Total Pet vet service and telehealth discount plan.
• Employee Assistance Program: Free access to confidential personal support.
• Dependent Care FSA: You will have access to a Dependent Care FSA, which allows you to set aside pre-tax funds for childcare expenses

The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.

Our Values

Our values are the core beliefs that shape who we are, what we stand for, and how we behave.They form the foundation of Altana’s culture and integrity and guide how we hire, design, build, and connect with each other and our customers.

• Trust: Our customers and partners entrust us with missions of the highest importance. We honor that by keeping our word, meeting commitments, and ensuring every action we take reinforces confidence in us. We rely on each other to deliver, to speak openly, and to hold ourselves accountable.
• Resilience: In a world of uncertainty and complexity, our work must withstand challenges, evolve with conditions, and ensure reliability over time. Resilience is both how we operate and what we deliver. It’s how we respond when things don’t go to plan –– we adapt, we support each other, and we keep moving forward.
• Stewardship: We are stewards of every mission we touch. Because our work impacts lives and futures, we hold ourselves accountable to delivering mission impact and never compromising. Our responsibility extends beyond individual projects to the broader system of global trade. We believe that stewardship starts from within so that we can bring focus, creativity, and excellence to our work. Each of us is personally responsible for fostering a workplace where people can thrive. And we are stewards of the greater good of the company. By holding ourselves and each other accountable, we build a culture of innovation and collective success that reflects the scale of our mission.
• Courage: Courage is what unlocks the seemingly impossible for our customers. It’s the core value that drives us make bold moves and take on big, complicated network problems—the ones others avoid. We know success isn't guaranteed, but we have the audacious vision to believe a solution is possible and to build it. Courage fuels our growth mindset. It means embracing challenges that make us stronger, and it’s demonstrated by how we approach hard conversations and complex projects.

At Altana, we believe that a diverse workforce enables greater creativity, performance, and adaptability. We’re proud to be an equal opportunity employer and welcome you to join us as you are. Our employment opportunities and decisions are based on business needs and individual qualifications, without regard to race, color, religious creed, national origin, ancestry, age, physical or mental disability, medical condition, marital status, sexual orientation, gender identity or expression, genetic information, family care or medical leave status, military or veteran status, or any other characteristic protected by the laws or regulations in the areas in which we operate. We prohibit discrimination and harassment of any type, in any situation.

Offers related to employment at Altana will come from an Altana.ai email address. We will never ask for payment as part of the interview or onboarding process.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Altana ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.