Technical Account Manager - FA&D - Remote

ANSYS, Inc.; Waltham (MA); Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Technical Account Manager to enhance customer relationships and drive business growth. This role involves collaborating with account managers to identify technical opportunities, ensuring customer satisfaction through tailored solutions, and supporting marketing strategies. The ideal candidate will have a strong engineering background, exceptional communication skills, and the ability to engage effectively with clients. Join a forward-thinking company that values innovation and teamwork, and be part of a mission to power human advancement through cutting-edge technology.

Benefits

Flexible Work Hours

Health Insurance

Retirement Plan

Professional Development Opportunities

Remote Work Options

Employee Recognition Programs

Qualifications

• 8+ years experience in an engineering software environment required.
• Fluent in English, strong problem-solving and communication skills.

Responsibilities

• Establish long-term relationships with clients to align solutions with their initiatives.
• Lead technical campaigns and account-based marketing strategies.

Skills

Interpersonal Skills

Communication Skills

Problem-Solving

Organizational Skills

Time Management

Customer Engagement

Education

BS in Mechanical Engineering

MS in Aerospace Engineering

PhD in Electrical Engineering

Tools

Ansys Software

CAE Software

CAD Software

EDA Software

PLM Software

Job description

Technical Account Manager - FA&D - Remote

Date: Apr 3, 2025

Location: Canonsburg, PA, US, 15317 Irvine, CA, US, 92602 Boulder, CO, US, 80301 Exton, PA, US, 19341 Austin, TX, US, 78746 Beltsville, MD, US, 20805 Waltham, MA, US, 02451

Company: Ansys

Requisition #:16336

Our Mission: Powering Innovation That Drives Human Advancement

The Technical Account Manager (TAM) functions as a true partner to our customers by listening to their needs and developing a deep working knowledge of their goals, key business initiatives, technical challenges and infrastructure configurations to deliver an outstanding experience. The TAM works closely with the Enterprise Account Manager (EAM) to identify opportunities that will expand Ansys’ footprint, plan and prioritize the necessary technical activities to achieve the account growth plan.

Key Duties and Responsibilities

• Establish a long-term and sustainable relationship with the assigned accounts, by aligning Ansys’ solutions with the client’s key business initiatives.
• Work collaboratively with the EAM to identify the necessary strategic long-term and short-term technical activities worldwide.
• Focus on select account(s), primary point of contact for all technical engagements.
• Leverage proper technical resources to assist in the effort to expand the Ansys footprint.
• Review all technical support activities and work with the local support managers to ensure follow-up and coaching for technical staff.
• Ensure a close connection between the team and Ansys Development for effective response to all defects and enhancement requests.
• Support account-based marketing strategy to drive technology proliferation campaigns.
• Participate and contribute to field-factory interlock on Ansys product enhancement.
• Lead opportunity qualification & drive technical campaigns for complex engagements.
• Lead account-based marketing strategy, drive technology deployment & adoption including partner solutions.

Minimum Education/Certification Requirements and Experience

• Required education and degree type: BS or MS or PhD in Mechanical/ Aerospace/Electrical Engineering or related field.
• Required minimum years of professional experience in an engineering software environment: BS+8, MS+6, or PhD+3.
• Demonstrated use of relevant Ansys software or knowledge of other commercial CAE, CAD, EDA, PLM software packages.
• Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English.
• Strong organizational and time management skills, possesses a sense of urgency.
• Ability to travel domestically up to 25% of time.

Preferred Qualifications and Skills

• Preferred education and years of professional experience in an engineering software environment: BS+12, MS+10, or PhD+7.
• 4 years of experience in application engineering, customer support, or consulting services type customer facing roles using engineering software.
• Ability to interact effectively with senior business managers and C-level executives.
• Experience in the Aerospace and Defense industry.

At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. As ONE Ansys, we are powering innovation that drives human advancement.

WELCOME WHAT’S NEXT IN YOUR CAREER AT ANSYS

At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively, we strive to change the world with innovative technology and transformational solutions.

Ansys is committed to powering the people who power human advancement. We believe in creating and nurturing a workplace that supports and welcomes people of all backgrounds.

CREATING A PLACE WE’RE PROUD TO BE

Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards: Newsweek’s Most Loved Workplace globally and in the U.S., Gold Stevie Award Winner, America’s Most Responsible Companies.

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.