Technical Account Manager, DRAM Business Enablement

Samsungsemiconductor; San Jose (CA); On-site; USD 163,000 - 253,000; Full time

Benefits offered by this job

4+ weeks Paid Time Off

Flexible Work Environment

Comprehensive benefits including 401(k)

Job summary

Samsung Semiconductor in San Jose is seeking a Technical Account Manager for DRAM Business Enablement. In this role, you will manage customer engagement and oversee technical program management to promote Samsung's DRAM solutions.

The ideal candidate has a Bachelor's degree in a relevant field and extensive experience in DRAM design or customer support. Join a collaborative environment and enjoy a flexible work policy while contributing to innovative memory solutions.

Qualifications

• 5+ years of experience or Master's with 1+ years in industry.
• Familiar with DRAM architecture and semiconductor manufacturing.
• Experience in customer-facing roles for DRAM products.

Responsibilities

• Manage customer selection of DRAM solutions.
• Drive lead supplier position and maintain customer engagement.
• Support self-qualification and communicate technical solutions.

Skills

DRAM memory design

Signal Integrity/Power Integrity

Customer support

Strong communication skills

Leadership skills

Education

Bachelor’s in Electrical, Computer Science or related field

Master’s or PhD in related fields

Job description

What You'll Do

Samsung Device Solutions America is seeking a Technical Account Manager, DRAM Business Enablement. Be a motivated self‑starter to manage the customer selection of Samsung for DRAM‑based memory solutions used in a breadth of applications. Focus on successful engineering engagement to drive the lead supplier position for design‑in and qualification, from technical program management to customer relationship management, to engineering debugging in a collaborative environment. Interact with multiple internal stakeholders to maintain alignment with customer objectives and foster deeper engagement and relationships.

• Experience in supporting Datacenter, PC & consumer DRAM products to customers and enabling variable DRAM products: DDR based memory DIMMs, discrete LPDDR and DDR DRAM component, and HBM (High Bandwidth Memory).
• Understand customer requirements for DRAM product design‑in and working with Samsung HQ in Korea to provide solutions and suggestions.
• Support self‑qualification activity and understand DRAM SI/PI and timing analysis measurements.
• Controlling and following up on PCN (Product Change Notice) and organizing QTR (Quarterly Technical Review) and presenting roadmaps and market outlooks.
• Develop subject matter expertise needed to provide first‑line technical or operational issue resolution as needed to drive to closure.
• Synchronize with Samsung business teams to assure that the Samsung Technical strategy is fully aligned with our business strategy.
• Manage critical relationships with key customer decision makers.
• Demonstrate leadership through influencing, relationship building, customer focus, efficiency, excellent communication skills, and self‑development.
• Organize technical communication with customers in order to do problem solving in place and help to set up verification procedure and condition for the issue duplication and improvement.
• Communicate at various management levels.

Location: Daily onsite presence at our San Jose, CA office / U.S. headquarters in alignment with our Flexible Work policy.

Job ID: 42952

What You Bring

• Bachelor’s in Electrical, Computer Science or related Physical Science with 5+ years of experience or Master’s in Electrical, Computer Science or related Physical Science with 1+ years of industry experience or PhD in Electrical, Computer Science or related Physical Science with 0+ years of industry experience preferred.
• Familiar with DRAM memory design, architecture or system architecture.
• Background in Signal Integrity/Power Integrity (SI/PI) and timing measurements.
• Understanding of semiconductor manufacturing, fab processes and advanced package technology.
• Familiar with system‑level operation including RAS, Memory Controller and memory PHY.
• Solid experience with supporting DRAM memory products.
• Prior experience in semiconductor technology, or memory field with customer facing responsibilities.
• Prior experience as an Applications, Development, Design, or Validation Engineer, or a related technical role.
• Customer support experience for DRAM products.
• An avid learner, approach challenges with curiosity and resilience, seeking data to build understanding.
• Leadership skills for driving customer enablement strategies and debug activities.
• Strong verbal and written communication skills. Fluency in Korean is a plus.
• Some travel required, both international and domestic; approximately 1‑2 times per year, subject to customer needs.

What We Offer

• Base Pay Range: $163,000—$253,000 USD.
• Paid Time Off: 4+ weeks plus holidays and sick leave.
• Flexible Work Environment and support for work‑life balance.
• Comprehensive benefits including medical, dental, vision, 401(k), wellness programs, and childcare support.

Equal Opportunity Employment Policy

Samsung Semiconductor takes pride in being an equal opportunity workplace dedicated to fostering an environment where all individuals feel valued and empowered to excel, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status. When selecting team members, we prioritize talent and qualities such as humility, kindness, and dedication. We extend comprehensive accommodations throughout our recruiting processes for candidates with disabilities, long‑term conditions, neurodivergent individuals, or those requiring pregnancy‑related support. All candidates scheduled for an interview will receive guidance on requesting accommodations.