Technical Account Manager - Defense

The MathWorks, Inc.; Dayton (OH); Hybrid; USD 110,000 - 160,000; Full time

Job summary

The MathWorks, Inc. in the United States is seeking a Technical Account Manager to coordinate support for government and defense customers. This role sits in a hybrid model balancing office and home time.

You will be the trusted advisor, understand customer workflows, lead demonstrations, and drive successful adoption of MathWorks tools, collaborating across sales, engineering, and marketing. Some domestic travel 20-35% is expected.

Qualifications

• Bachelor's degree (or higher) with relevant professional experience.
• Master's degree with relevant experience is preferred for advanced roles.
• PhD or equivalent research experience is acceptable.

Responsibilities

• Engage with prospective customers (from engineers to executives) to understand their technical projects and workflows.
• Build and maintain long term relationships with customer decision makers and end users. (Engineers, Managers)
• Serve as the initial point of contact for all technical customer projects.
• Prepare and deliver presentations and product demonstrations that highlight how MathWorks tools address customer needs.
• Advocate internally on behalf of the customer to ensure their needs are understood.
• Collaborate with sales account managers, other technical specialists, and marketing partners at MathWorks in crafting and executing an overall account development plan.
• Scope technical projects and coordinate with other subject matter experts to resolve customer issues in specialized application areas.
• Identify new application areas and working with development and marketing to build compelling messaging and demonstrations for future product direction.

Skills

MATLAB

Customer engagement

Verbal communication

Travel readiness

Education

Bachelor's degree

Master's degree

PhD degree

Tools

MATLAB

Job description

Job Summary

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.

MathWorks is seeking a technical liaison to coordinate support of our user communities at select key customers in the Government and Defense industry. As a Technical Account Manager, you will establish yourself as a trusted advisor to these strategic MathWorks customers.

You will utilize your technical expertise and industry knowledge, in order to gain a deep understanding of the customer's workflows and key projects. You will work with the customer to facilitate successful implementation of MathWorks tools and workflows. You will provide guidance on best practices, direction on workflow improvements, and connections to other MathWorks technical teams.

MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.

Responsibilities

• Engage with prospective customers (from engineers to executives) to understand their technical projects and workflows.
• Build and maintain long term relationships with customer decision makers and end users. (Engineers, Managers)
• Serve as the initial point of contact for all technical customer projects.
• Prepare and deliver presentations and product demonstrations that highlight how MathWorks tools address customer needs.
• Advocate internally on behalf of the customer to ensure their needs are understood.
• Collaborate with sales account managers, other technical specialists, and marketing partners at MathWorks in crafting and executing an overall account development plan.
• Scope technical projects and coordinate with other subject matter experts to resolve customer issues in specialized application areas.
• Identify new application areas and working with development and marketing to build compelling messaging and demonstrations for future product direction.

Qualifications

• A bachelor's degree and 6 years of professional work experience (or a master's degree and 3 years of professional work experience, or a PhD degree, or equivalent experience) is required.
• Programming experience with MATLAB

Additional Qualifications

• Degree(s) in engineering, mathematics, computer science, or equivalent experience.
• Outstanding verbal and written communication skills.
• Experience with signal processing and/or communications systems using MATLAB.
• Experience collaborating with customers or counterparts outside your organization.
• Strong desire to work directly with customers and have affinity for business development.
• Willingness to spend 20-35% of time on overnight domestic travel with trips generally no longer than four days.

Experience in any of the following is a plus

• Experience developing and delivering technical presentations.
• Experience developing models and simulation.
• Technical sales experience.