Technical Account Manager

MathWorks; Natick (MA); Hybrid; USD 149,200 - 238,800; Full time

Job summary

MathWorks in Natick, MA, is seeking a Technical Account Manager to drive MATLAB and Simulink adoption among leading customers. This role focuses on developing technical strategies for tool adoption while collaborating across various teams.

To qualify, candidates must possess a bachelor's degree and at least 10 years of experience, along with expertise in embedded systems. U.S. citizenship is required due to the nature of the work, and the position allows for hybrid working arrangements.

Qualifications

• Minimum 10 years of professional work experience required.
• Expertise with embedded systems is essential.
• Experience with Aerospace and Defense is preferred.

Responsibilities

• Own the technical strategy for driving tool adoption.
• Develop technical roadmaps aligning with customer initiatives.
• Lead high-impact technical engagements across domains.

Skills

Expertise with embedded systems

Proficiency with MATLAB and Simulink

Strong communication skills

Program management skills

Ability to influence technical direction

Education

Bachelor's degree

10 years of professional experience

Job description

Technical Account Manager

• Job: 37177-TREM
• Team: Technical Sales Engineering
• Location: US-MA-Natick
• Salary Range: USD 149,200 - 238,800

Job Summary

Are you an engineer with expertise in developing and supporting complex engineering systems involving modeling & simulation, control design, signal processing, radar/RF, or digital engineering workflows—and a passion for helping engineering teams and customers succeed? Do you enjoy collaborating with world‑class technology companies and working across a wide range of applications? MathWorks is seeking a Technical Account Manager (TAM) to develop and execute a technical strategy to drive the adoption of MATLAB and Simulink among some of our leading customers.

This technical leadership role will partner with a Sales Account Manager to shape the adoption strategy for MathWorks solutions, lead technical engagements, and enable customers to implement Model-Based Design for the development of next‑generation technologies in areas such as system modeling and simulation, control system design, signal processing, communications, data‑driven engineering workflows, and more. It will also involve teamwork with Application Engineering, Marketing, Development, and other domain experts to gain a deep understanding of customer needs and empower them to succeed with MathWorks solutions.

This role is based in Natick, MA, with a hybrid schedule (Tues–Thurs in office). Travel up to 40% is required. U.S. citizenship is required due to the nature of the work.

Why You’ll Love This Role

• Work directly with cutting‑edge technology companies.
• Engage across a broad range of technical applications, gaining exposure that accelerates both your technical and business skills growth.
• Make a meaningful impact by enabling engineers to solve real‑world challenges using MathWorks tools.

Responsibilities

Technical Strategy & Leadership

• Own the technical strategy for driving tool adoption and customer success across engineering organizations.
• Develop technical roadmaps that align MathWorks solutions with customer strategic initiatives.
• Champion MathWorks technical computing and Model‑Based Design solutions across engineering teams and programs.

Customer Engagement & Execution

• Lead high‑impact technical engagements across multiple domains.
• Coordinate cross‑functional technical teams, including Application Engineers, Consulting, Training, and Development.
• Understand customer workflows, challenges, and program priorities; recommend impactful solutions.
• Guide customers in improving engineering efficiency, design workflows, verification processes, and Model‑Based Design adoption.

Cross‑Functional Collaboration

• Partner with Sales Account Managers to develop and execute account strategies.
• Partner with Marketing to highlight customer success stories, identify market‑specific messaging, and develop user community engagement plans.
• Collaborate with Consulting and Training organizations to drive product adoption and successful project execution.
• Work with Development teams to translate customer feedback into product and workflow improvements.

Thought Leadership & Growth

• Represent MathWorks in executive‑level technical discussions.
• Identify new opportunities to expand adoption in areas such as systems engineering, integration/test, DevSecOps workflows, and secure embedded development.
• Continually expand your technical and business skills through exposure to diverse customer programs and technologies.

Minimum Qualifications

• A bachelor's degree and 10 years of professional work experience (or equivalent experience) is required.
• Expertise with embedded systems.
• Candidates for this position must be authorized to work in the United States on a full‑time basis for any employer without restriction.
• Visa sponsorship will not be provided for this position.
• Experience with Aerospace and Defense.

Additional Qualifications

• U.S. citizenship is required due to the nature of the work.
• Proficiency with MATLAB and Simulink.
• Demonstrated experience in interfacing with customers and leading technical discussions.
• Strong communication, relationship‑building, and program management skills.
• Ability to influence technical direction across large organizations.
• Strong background in system modeling and simulation, control design, or signal processing.
• Experience with data analysis, algorithm development, or verification workflows.
• Experience working in regulated or security‑constrained engineering environments.
• Familiarity with image processing, audio algorithms, computer vision, or thermal/electrical system modeling is a plus.
• Familiarity with large‑scale simulation, digital engineering practices, or high‑performance computing environments is a plus.
• Experience supporting complex engineering domains such as communications, RF systems, autonomy, or multidisciplinary system design is a plus.
• Prior experience supporting defense primes or large AeroDef programs is a plus.